Coordinator, OTC Hotel Accounting
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Coordinator, OTC Hotel Accounting

Hilton

Publicada

Cerrada

Coordinator, OTC Hotel Accounting

Sobre el trabajo

Our Finance team serves as a critical business partner responsible for managing all global activities related to financial performance, accounting, tax, forecasting, risk management, and asset management.

What will I be doing?

As Coordinator, Order To Cash (OTC) Hotel Accounting, the duties include handling incoming Help Desk calls, emails, and voicemails to resolve accounts receivable and guest (transient) disputes, updating payments received from Group Catering and Event Sales clients in the advance deposit database, processing guest refunds, and some collections, when needed.

More specifically, you will:

  • Provide research support for Accounts Receivable (AR) or guest (transient) disputes and compile supporting documentation
  • Engage hotel teams to assist with identifying issues, resolving disputes, and obtaining client information as needed
  • Maintain dispute resolution documentation in accordance with Hilton standards
  • Process guest refunds
  • Research and respond to information requests from internal departments and management
  • Ensure the privacy and security of confidential information about guests

What are we looking for?

The success in this role will demonstrate itself through the following attributes and skills:

  • Critical thinkers, who use both quantitative and qualitative analytical skills, including the use of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or problems
  • Decision-makers, who exercise sound judgment, consider the relative costs and benefits of potential actions and provide recommendations for efficient solutions
  • Hospitable professionals, who will go above and beyond to provide outstanding customer service to every guest, every time while also positively influencing Hilton’s partners with excellent comprehension skills and collaboration
  • Self-starters, who take initiative, are comfortable operating with a cool head under time constraints, effectively handling concurrent demands, and prioritizing responsibilities

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

  • High school diploma or equivalent
  • Two (2) years of work experience, preferably in a corporate call center or customer service environment 
  • Knowledge of business mathematics, including calculating percentage changes and weighted averages
  • Core understanding of Microsoft Excel, including manipulating spreadsheets

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

  • BA/BS Bachelor’s Degree
  • Hospitality background
  • Fluent in Spanish

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! 

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Cerrada

Coordinator, OTC Hotel Accounting

Memphis, TN, Estados Unidos

A tiempo completo, Indefinido

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