Overnight Call Center Agent (Full Time) (Property Based) - Waldorf Astoria Monarch Beach
Este puesto ya no está disponible, pero hay más Atención al cliente ofertas
Overnight Call Center Agent (Full Time) (Property Based) - Waldorf Astoria Monarch Beach

Hilton

Publicada

Cerrada

Overnight Call Center Agent (Full Time) (Property Based) - Waldorf Astoria Monarch Beach

Sobre el trabajo

JOB DESCRIPTION

As a reservations call center agent you will have the opportunity to provide elite customer service in our 5 Star Resort on our high energy team. 

JOB REQUIREMENTS

  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Requires good communication skills, both verbal and written.
  • Must possess basic computer skills.
  • Ability to be persuasive with telephone sales skills.
  • General knowledge of city and its attractions.
  • Must be able to sit at a desk for up to 8 hours per day.  Walking and standing are occasionally required.  Length of time of these tasks may vary from day to day and task to task.
  • Ability to spend extended lengths of time viewing a computer screen.
  • Prior hotel or customer service experience preferred but not required

 

JOB RESPONSIBILITIES

    • Provides assistance all guests over the phone and/or other communication platforms (Kipsu, Email, etc.).
      • Directs outside callers to correct departments that can assist with their specified inquiry.
      • Communicate guest requests to housekeeping, bell, valet, engineering and other departments via HotSos, Teams, Phone and Radio (when needed).
      • Providing support to Accounting by sending guest folios and assisting rate disputes.
    • Provides assistance with reservations to guests looking into dining options at the resort.
      • Will be able to discuss all outlets hours of operation, menus, general pricing and specific items in each outlet.
      • Will have individual dining conversion goals. Will have department abandonment & speed of answer goals.
      • Will be responsible for producing rolling 10 Day dining cover report.
    • Will provide assistance and coverage for Front Desk Overnight when necessary
      • Check guests in / out
      • Understand room types, hotel locations and room allocation rules.
      • Assist with guest questions and needs
    • Will be held to Forbes/Aspire/AAA standards.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Cerrada

Overnight Call Center Agent (Full Time) (Property Based) - Waldorf Astoria Monarch Beach

Dana Point, CA, Estados Unidos

A tiempo completo, Indefinido

Fecha de inicio:

Fecha limite de comienzo:

¿Buscas algo diferente? Mira trabajos similares