Caducada
Booking Specialist
Sobre el trabajo
We are looking for a Reservations Specialist to help us continue delighting our customers across Spain, and maintain our company growth by contributing as part of our dynamic team of international professionals.
The ideal candidate will be enthusiastic, creative, resourceful, and will relish working in a highly entrepreneurial, highly fluid environment. This position also requires excellent sales, writing, editing, communication and organizational skills, as well as a gift for developing professional relationships online.
The ideal candidate will be enthusiastic, creative, resourceful, and will relish working in a highly entrepreneurial, highly fluid environment. This position also requires excellent sales, writing, editing, communication and organizational skills, as well as a gift for developing professional relationships online.
* Manage the property portfolio, ensuring maximum occupancy and demonstrating a deep understanding of who we are and what we do.
* Monitor the occupancy of the portfolio, identifying properties where intervention is required, including possible improvements or discounts, as well as tariff increases based on performance.
* Build and maintain effective working relationships with customers to provide the best possible customer service, understand their expectations, and be accountable for the success of their conversion rate.
* Assist tenants in their booking process from start to finish, taking into account the customer's needs and preferences in terms of location, time period, budget, and facilities to recommend the best combination.
* Keep monthly track of tenant payments and coordinate with the Administration and Finance department.
* Ensure that all necessary information for each reservation is available and communicated to other departments involved, monitoring the check-in and check-out dates.
* Ensure the conversion of leads into effective bookings and assist customers in their booking process.
* Handle all calls in a professional manner and manage all commercial requests received.
* Ensure compliance with monthly KPIs.
APLICA AQUÍ: https://home-select.jobs.personio.com/job/1091338#apply
The ideal candidate will be enthusiastic, creative, resourceful, and will relish working in a highly entrepreneurial, highly fluid environment. This position also requires excellent sales, writing, editing, communication and organizational skills, as well as a gift for developing professional relationships online.
The ideal candidate will be enthusiastic, creative, resourceful, and will relish working in a highly entrepreneurial, highly fluid environment. This position also requires excellent sales, writing, editing, communication and organizational skills, as well as a gift for developing professional relationships online.
* Manage the property portfolio, ensuring maximum occupancy and demonstrating a deep understanding of who we are and what we do.
* Monitor the occupancy of the portfolio, identifying properties where intervention is required, including possible improvements or discounts, as well as tariff increases based on performance.
* Build and maintain effective working relationships with customers to provide the best possible customer service, understand their expectations, and be accountable for the success of their conversion rate.
* Assist tenants in their booking process from start to finish, taking into account the customer's needs and preferences in terms of location, time period, budget, and facilities to recommend the best combination.
* Keep monthly track of tenant payments and coordinate with the Administration and Finance department.
* Ensure that all necessary information for each reservation is available and communicated to other departments involved, monitoring the check-in and check-out dates.
* Ensure the conversion of leads into effective bookings and assist customers in their booking process.
* Handle all calls in a professional manner and manage all commercial requests received.
* Ensure compliance with monthly KPIs.
APLICA AQUÍ: https://home-select.jobs.personio.com/job/1091338#apply
- 18.000 k anuales + Comisiones según ventas (Puede llegar aprox hasta 35k anual)
- * Ownership and a lot of learning! * Great work environment. * Unlimited coffee and tea. * Fixed + limitless variable. * Home Office.
- Departamento: Reservas Atención al cliente
Sobre ti
Requirements:
* 2 - 5 years in similar roles.
* Excellent level of English.
* Hability to multitask.
* Excellent comunication skills.
* 2 - 5 years in similar roles.
* Excellent level of English.
* Hability to multitask.
* Excellent comunication skills.
- Idioma requerido: Inglés.
La empresa
Founded in 2002 in Madrid, Home Select is a tried and trusted platform for people seeking to list, discover and reserve a selection of handpicked, professionally-managed and fully-serviced boutique properties across Spain. Be it an apartment for a weekend break, a villa for a classy vacation, or a home-from-home for a long-term business trip, we guarantee all guests and owners a unique, high quality experience with us. You'll find our one-of-a-kind apartments in Madrid, Málaga, Seville and Valencia, and our luxury villas everywhere from the islands of Ibiza and Mallorca to the sun-drenched coast of Andalucía.
Caducada
Booking Specialist
A tiempo completo, Indefinido
Fecha de inicio:
Fecha limite de comienzo:
