Lady In Red

Sobre el trabajo

Lady in Red
The Lady in Red is an iconic symbol of Kempinski and is in essence the Hotel Ambassador (or First Lady). As an extended arm of the General Manager she welcomes, meets and farewells hotel guests and is responsible for the communication with all guests providing highest quality service standards. The Lady in Red is empowered to take immediate decisions in respect to guest well being.
Key Responsibilities:
  • Communication of hotel & company philosophy and internal hotel representation.
  • Have an in-depth knowledge of the hotel and the geographical layout of the city / surroundings.
  • Knowledgeable about all VIPs in-house, hotel functions and special events.
  • Collect as much feedback information on VIPs as possible (on daily basis) by checking e.g. Google, Opera PMS company wide, briefs and distribute this information within the hotel to all relevant departments by e.g. daily guest fact sheets/reports, newsletter, etc. and ensure information is updated in the guest profile.
  • Welcome, facilitate and bid farewell to as many guests as possible.
  • Top VIPs MUST be welcomed upon arrival, escorted to their room and bid farewell upon departure.
  • Liaise with FOM and GM, to prepare tailor made guest itinerary for Top VIP’s when appropriate and coordinate VIP greetings and departures – ahead of time.
  • Obtain as much information about a guest’s stay to be entered in the guest history.
  • Welcome visitors to the hotel, assist with general information, internal promotions and directions.
  • Handle guest complaints and requests in a polite and efficient manner, give further instructions to the relevant staff if needed to ensure optimal guest satisfaction.
  • Maintain a record of all complaints and requests, follow up and inform concerned operating departments.
  • Perform special projects and related duties as assigned.
  • Walk throughout the hotel recognizing guests and engage with them appropriately.
  • Attend & participate in daily briefings as scheduled.
  • Report potential and existing hazards and rectified immediately.
  • Provide information to all guests regarding the services and possible internal promotions of the hotel.
  • Senior Management on any unusual circumstances that might affect guest service and expectation.
  • Take decisions on upgrades / comps / rebates etc. as per stipulated hotel policies and procedures.
  • Participate in training programmes.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Sobre ti

  • Idioma requerido: Inglés.

La empresa

A luxurious alpine retreat in the heart of the desert, Kempinski Hotel Mall of the Emirates is a landmark Dubai hotel and one of Kempinski’s most unique city properties. It combines exciting shopping, entertainment and dining options with lavish accommodation, including 15 spacious but cozy ski chalets overlooking Ski Dubai.

Ranked regularly as one of the most visited cities in the world with over 15 million visitors, Dubai is a cultural melting pot of tourists, locals and expats. Be at the heart of this bustling and innovative city as you join the Kempinski Hotel Mall of the Emirates team. Connected to the award-winning Mall of the Emirates, and offering a unique marriage of desert local and view of snow-filled slopes, the hotel is a destination celebrating the true essence of Emirati and European luxury hospitality.

Benefit from over 13 years of experience and working in one of the most iconic hotels in Dubai. With a dynamic team consisting of 350 employees from over 48 different countries, be part of a culture incepted for career development and growth. Venture around the world taking advantage of the exclusive employee rates at Kempinski Hotels & Resorts.

Craft your career, your way at Kempinski Hotel Mall of the Emirates.

Ver perfil

Lady In Red

Dubai, Emiratos Árabes Unidos

A tiempo completo, Indefinido

Fecha de inicio:Lo antes posible

Fecha limite de comienzo:

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