Receptionist/Lady in Red – (in English)

Enter our world and discover the soon to open Kempinski Residences Guangzhou in a city that combines Cantonese culture and traditions in a modern environment. Our property is aim at long-stay residents and is located in Yuexiu, a district with historical and modern elements alike. All of our 261 rooms and suites have been carefully designed and follow a modern and contemporary style, with Chinese touches and European flair. Located on floor 3, both The Living Room, our All Day Dining and Lounge and The Motion, our wellness Center. with its 25-metre lap pool and state-of-the-art gym facilities, contribute to delivering a unique experience and memorable stay for our guests.  

Role Overview 岗位概述

The incumbent in this position is responsible for checking-in and checking-out Hotel guests in a

friendly and caring manner according to the Kempinski procedures and Kempinski Experience Assessment (KEA) standards. At all times, he/she must display a professional and positive image

of the hotel as they play a crucial role in the first and last impression the guest receives of the

hotel.

任职者负责按照凯宾斯基程序以及凯宾斯基体验评估（KEA）服务标准向客人提供友善关爱的入住以及退房办理。任职者在客人与酒店的第一印象和最后接触起着至关重要的作用，因此她/他必须无时不刻展示其专业及积极的形象。

MAIN RESPONSIBILITIES

主要职责

Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and KEA (Kempinski Experience Assessment) standards.

依照凯宾斯基集团标准和KEA审计检查标准友好地接待每位入住和退房客人。

Handles all incoming and outgoing telephone inquiries and request in a professional and helpful manner

Ensure all guests’ requests have proper records.

Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures.  At the end of shift, balance their cash float

Keep them informed of product and service knowledge as well as the hotel daily and meeting activities.

Abide by the Hotel’s Policies and Procedures and the hotel’s Associate Handbook.

JOB PROFILE                  

任职资格

Hotel Apprenticeship，Higher College Education.

Minimum of 3 years’ experience in a Manager level position in Front Office or Guest Relations preferably in an international five star hotel brand.

Local language – excellent oral and written skills

English – excellent oral and written skills

Knowledge of VIP welcoming protocol. Good Communication skills

Good knowledge in Microsoft office (Word .Excel and Power point) and Opera

熟悉办公软件和Opera系统。

Organization: Kempinski Hotels

Location: Kempinski Residences Guangzhou

Job Type: Regular

Job Level:

Schedule: Full-time

Job Posting: Aug 13, 2020

Unposting Date: N/A

Job Number: 2000014F