Assistant Store Manager (M/W) - Venice Store
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Assistant Store Manager (M/W) - Venice Store

LVMH

Publicada

Cerrada

Assistant Store Manager (M/W) - Venice Store

Sobre el trabajo

Poste

Purpose

In cooperation with the Store Manager, your mission is to effectively manage the team to achieve sales targets, pro-actively support management to ensure both short- and long-term goals are achieved, provide and maintain a high level of customer service resulting in a positive brand experience and repeat sales, and act as a key ambassador of TAG Heuer.

Responsibilities

  • Support the Store Manager in the efficient running of the store on a day-to-day basis
  • Monitor and report sales information to head office
  • Ensure store team maximize sales by effectively managing resources and by providing a high quality of service to all customers
  • Achieve and maintain mystery shopper targets
  • Check stock levels on a regular basis, report any stock or security issues to head office
  • Open and close the store and ensuring all the team are aware, and follow the security procedures
  • Merchandise displays and ensure high standards are maintained within the store
  • Ensure accounting procedures are followed and reported timely and accurately
  • Follow finance policies and regulations in relation to cash payments and VAT refund claims
  • Support the planning and managing of staff rotation, overtime, holidays and monitor sickness,
  • Support recruitment, training, and inductions
  • Support relationships and negotiations with store suppliers, agencies, and central management
  • Implement brand training plans and support the development of brand knowledge within the team
  • Motivate and develop the team
  • Attend and contribute to retail events
  • Support and collaborate with sales, marketing, and trade marketing teams to achieve brand plans, objectives and successful in store events
  • Provide in-store after-sales service working with the after-sales teams to achieve a high level of customer service and satisfaction
  • Support, adhere to and implement HR policies and procedures
  • Ensure compliance with Health and Safety regulations


Profil
  • Retail management/supervisory experience in a similar or luxury industry
  • Proven sales results and achievement of objectives
  • Proven experience of effectively managing/supervising a team
  • Experience of analyzing data and producing reports


  • Demonstrate effective decision-making skills
  • Results orientated and pro-active
  • Customer focused, able to handle customer complaints and queries in a highly professional manner
  • Organisational and delegation skills
  • Excellent communication, interpersonal and negotiation skills
  • Attention to detail
  • Able to work flexibly, embrace and manage change
  • Able to coach, manage and motivate store team
  • Microsoft Office proficient, Cegid mastery would be a plus


Cerrada

Assistant Store Manager (M/W) - Venice Store

Venice, Italia

A tiempo completo, Indefinido

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Fecha limite de comienzo:

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