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LVMH
Publicada
Cerrada
Deparment Manager - Faubourg
Sobre el trabajo
Poste
The Department Manager is a professional specialized in RTW & accessories, with MTM and MTO skills and is able to drive the sales target and the performance of the team under his/her responsabilities. He or she is Brand Ambassador of Loro Piana and enhances the customers loyalty in order to ensure the achievement of quantitative and qualitative goals.
Profil
Sales
Team management
Product
Visual
Stock
Information additionnelle
The Department Manager is a professional specialized in RTW & accessories, with MTM and MTO skills and is able to drive the sales target and the performance of the team under his/her responsabilities. He or she is Brand Ambassador of Loro Piana and enhances the customers loyalty in order to ensure the achievement of quantitative and qualitative goals.
Profil
Sales
- Reflects the Company image in terms of standing and ensures that the team is aligned as well
- Is responsible for the team daily communication and a proper coverage of floor based on business needs
- Supervises the sales maximization of his/her department and the achievement of the KPIs, collaborating with the Store Manager
- Is responsible for sharing periodical sales analysis in order to optimize the products re-order activities, always liaising with the Store Manager
- Is responsible for keeping the department organized and tidy, according to the Loro Piana standards Client management and CRM
- Keeps excellent relations with customers and ensures a high level of customer satisfaction, informing the Store Manager about VIP/Top clients
- Guarantees excellence in the welcome services and supervises the sales of his/her department in order to maintain the customer satisfaction and the qualitative standards required by Loro Piana
- Ensures that the after-sale service are managed with the same qualitative standard of sales in order to satisfy and enhance customers loyalty, always promoting the Brand image
Team management
- Supports the Store Manager in the creation of a positive working environment and coordinates the activities in order to constantly have a motivated and competent sales team
- Supervises the team activities and ensures that the customer service is in line with the Company standard of excellence
- Identifies and gives value to the strengths of each member of the team under his/her responsibility,
- supporting the growth and training in accordance with the Store Manager
- Provide periodically Coaching & Performance feedbacks, follow up on the development plans of the team and create future successful career grow stories
- Establishes quantitative and qualitative goals and follows their realization through result analysis, monthly check of the activities and preparing yearly evaluations
- Realizes the planning, organizes and plans the activities, arranging the department team in order to cover the expected workload
- Ensures that the team under his/her responsibility respects all the internal procedures
Product
- Ensures that the image of the product cure are always aligned to the Brand DNA
- Ensures that the team of his/her department is always sensitive regarding product management and its care
- Is a specialist of MTM and MTO product and has the skills to provide excellent product personalization skills
Visual
- Is responsible for keeping the department displays neat and for overseeing the product rotation
- Promptly informs the Store Manager about displays and windows impact on sales
Stock
- Optimizes the department stock management in a proper way for the sale purposes
- Analyzes the sales and verifies the stockpile of his/her own department, daily informing the Store Manager about the technical and stock information related to the product and sharing them with the reference department team
Information additionnelle
- Relevant similar previous work experience in a luxury boutique
- Aligned with the Brand identity, detail oriented, with strong coaching, communication, leadership and management skills
- Passion and high motivation for Loro Piana products and Brand
- Deep knowledge of the clothing and accessorize in luxury
- Open minded and flexible attiture
- Strong communication skills
- Strong computer skills and ability to work effectively with Microsoft Office and Outlook; SAP Retail experience preferred
- Fluent English, both spoken and written; other languages are a plus
- Departamento: Evento
Cerrada
Deparment Manager - Faubourg
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