Reservations Agent

Responsibilities:

• Handle all guest enquiries and rooms reservations in an engaging and professional manner
• Leverage reservation system and reply email according to the hotel standards, policies and procedures
• Maximize rooms capacity in smooth service flow and to achieve the financial targets
• Update guest profile and database
• Perform other administrative tasks

Requirements:

• Diploma holder in Hospitality Management or related discipline
• Experience of reservations in international luxury hotels is preferred
• Excellent telephone manner
• Strong communication, listening and interpersonal skills
• Well organized and structured
• Proficient in English and Cantonese, knowledge in other languages is an advantage

For application, please submit online application at our company career website:  www.mandarinoriental.com/careers  or please send your resume with salary expectation to:  lmhkg-hr@mohg.com or WhatsApp 6378 0369.

By applying to this position, you agree to Mandarin Oriental Hotel Group (“MOHG") communicating with you and sending you information in relation to MOHG – in particular, you agree that MOHG may notify you of relevant human resources related matters, such as keeping you informed of new employment opportunities that may be of interest to you. 

Mandarin Oriental Hotel Group is an equal opportunity employer.  Personal data collected will be treated in strict confidence and be used exclusively for recruitment purposes. Applicants who are not contacted for an interview within six weeks may consider their applications unsuccessful at this time.

Advertised: 16 May 2023 China Standard Time
Applications close: 16 Jun 2023 China Standard Time