Restaurant Manager - Lobby Lounge
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Restaurant Manager - Lobby Lounge

Mandarin Oriental

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Restaurant Manager - Lobby Lounge

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Mandarin Oriental Muscat 

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events. 

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group’s legendary service, world-class amenities and sweeping sea or mountain views. We are looking for new fans who are interested and would enjoy being a part of the Mandarin Oriental Muscat opening team.

Scope:

Responsible for the daily operations of the lobby lounge and staff supervision. Position assists with promoting the lounge, menu planning, maintaining standards, assists servers on the floor during peak periods and manages property beverages inventories and controls. Strives to ensure guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations professionally and consistently. Determines training needed to accomplish goals, then implements plan. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.

Managing lobby lounge operations:

• Implements agreed upon beverage policies and procedures throughout the property.
• Manages compliance with local laws related to beverages
• Understands beverage control including days on hand, perpetual inventory, bar parts, portion control, cost controls, beverage potentials, mix sales analysis for beverages, issues & returns, food standards, and period end inventory.
• Monitors adherence to all beverage control policies and procedures.
• Attends pre- and post-convention meetings as needed to understand group needs
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in department financial management.
• Participates in the management of the department's controllable expenses to achieve or exceed budgeted goals.Manages to achieve or exceed budgeted goals.
• Ensures compliance with all Bar/Lounge policies, standards and procedures.
• Maintains food handling and sanitation standards.
• Manages inventories according to budget and business levels.
• Establishes par levels for supplies, liquor, beer, wine and equipment and completes requisitions to replenish shortages or additional items needed for anticipated business.
• Assists with developing menus and promotions as necessary.
• Ensures that transfer slips and spill sheets are filled out and distributed according to departmental standards.
• Monitor and maintain the cleanliness and working condition of departmental equipment, supplies and work areas

Leading the Lobby Lounge Team

• Training staff on liquor control policies and procedures.
• Supervises staffing levels to ensure guest service, operational needs and financial objectives are met.
• Ensures employees understand expectations and parameters.
• Communicates critical information to the Bar/Lounge staff regarding each event.

Providing exceptional customer service

• Provides excellent customer service.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds effectively to guest problems and complaints.

Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Provides feedback to individuals to improve service performance.
• Reviews comment cards and guest satisfaction results with employees.

Managing human resource activities

• Supports a departmental orientation program for employees to receive the appropriate newly hired hire training to successfully perform their job.
• Participates in the development and implementation of corrective action plans.

Qualification & Skills:

  • High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. or 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or other professional area.
  • Communication skills and Organizational skills
  • Information system knowledge
  • Guest focus
  • Problem solving skills
  • Appearance: Confident, well-groomed, and dressed in a business smart manner.
  • Personality: Warm, welcoming, smiling, and pleasant.
  • Act with integrity.
  • Excellence in communication skills: verbal and listening.
  • Exhibit self-confidence
  • Make sound decisions.
  • Take initiative
  • Build relationships.
  • Facilitate open communication.
  • Foster teamwork
  • Able to delegate.
  • Promote team diversity.
  • Customer service orientation
  • Able to multi-task and to set clear priorities.
  • Results oriented.
  • Build support for change.
  • Drive continuous improvement.
  • Share best practices.
  • Able to read and write excellent English and preferably another language.
  • Basic computer skills


Advertised: Arabian Standard Time
Applications close: Arabian Standard Time

Cerrada

Restaurant Manager - Lobby Lounge

Muscat, Omán

A tiempo completo, Indefinido

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