Agent, Reservations
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Agent, Reservations

Marriott Worldwide



Agent, Reservations

Sobre el trabajo

Job Number 23087627
Job Category Reservations
Location Sheraton Grand Macao, The Londoner Macao, Macau, China, China VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

Job Responsibilities:

  • Follow company and department policies and procedures
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust
  • Address guests' service needs in a professional, positive, and timely manner
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible
  • Respond efficiently to guests’ queries and uphold consistent levels of customer satisfaction
  • Follow proper escalation procedures when addressing guest concerns
  • Demonstrate self-awareness, recognizing and managing emotions and building positive working relationships
  • Foster passion, ownership and personal commitment. Modify behaviour based on feedback to continuously learn and develop
  • Demonstrate awareness to accuracy and attention to detail during the reservation process
  • Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days
  • Identify guest reservation needs by asking open-ended questions to obtain all necessary information, including enrollment in Marriott Rewards program

Job Requirements:

  • High school diploma/G.E.D. equivalent


Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.


Agent, Reservations

Macau Island, Macau

A tiempo completo, Indefinido

Fecha de inicio:

Fecha limite de comienzo:

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