Claims Adjuster II - Workers Compensation
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Claims Adjuster II - Workers Compensation

Marriott Worldwide

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Claims Adjuster II - Workers Compensation

Sobre el trabajo


Posting Date Oct 13, 2021
Job Number 21088822
Job Category Finance & Accounting
Location Western Casualty Claims Office, 3130 S Harbor Blvd Suite 550, Santa Ana, California, United States VIEW ON MAP
Brand Corporate
Schedule Full-Time
Relocation? N
Position Type Management
Located Remotely? N

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?

JOB SUMMARY

A Claims Adjuster II is responsible for the timely, good faith adjustment and disposition of self-administered casualty claims in multiple jurisdictions.  Responsibility extends to all aspects and phases of investigations, evaluations, negotiations and settlements/denials of the following claims:  workers’ compensation, auto liability, no-fault uninsured motorist and general liability.  He/she will manage a caseload ranging from 100-150 casualty claims (the acceptable caseloads vary based on the jurisdiction(s), mix and complexity of Worker’s Compensation and General Liability cases as determined by Claims Unit Manager.)

Expected Contributions

  • Investigate claims promptly – taking statements as necessary – to determine liability/compensability
  • Evaluate damages and pay benefits as prescribed by law and/or Marriott policies and procedures
  • Secure necessary documentation to facilitate timely loss adjustment and maintain primary responsibility for settlement decisions up to individual authority
  • Complete and monitor timely WC payments/state filings 
  • Monitor and actively manage WC medical treatment with the goal of minimizing disability.  Consult Occupational Health Services as necessary
  • Manage litigation cases including controlling/directing outside attorneys, assisting in discovery/trial preparation and strategy
  • Evaluate claims for potential third party or subrogation recovery
  • Participate in the Service Call Program and complete required Service Call reports detailing current case status
  • Actively participate in regularly scheduled unit meetings and department meetings
  • Comply with Marriott Casualty Claims Policy and Procedure Manual requirements
  • Effectively utilize the Valley Oaks System (iVOS) to manage all claims electronically
  • Enter action plan notes/website notes into iVOS
  • Participate in activities that foster teamwork and continuous quality improvement.
  • Perform other duties as business demands


CANDIDATE PROFILE

Experience

  • At least one year of claims adjusting experience with applicable industry licensing.


Knowledge and Skills

  • Ability to grasp and apply technical knowledge, including litigation case management and adjusting skills
  • Effective reasoning, analysis and decision making skills
  • Effective influence skills
  • Strong negotiation skills
  • Ability to organize work and other priorities to ensure timely completion of all deliverables/deadlines
  • Strong customer oriented/hospitality skills
  • Demonstrate strong leadership abilities
  • Ability to prioritize work
  • Good communication skills (verbal, listening, writing), including the ability to deliver difficult messages to customers and/or claimants
  • Good investigation skills
  • Basic knowledge of claims process
  • Working knowledge of Claims software platforms, Microsoft suite (Excel, Outlook,etc.)
  • Ability to work well in a team, providing assistance to fellow associates and representing the mission of the unit
  • Possess a willingness to accept and respond positively to constructive criticism
  • Present oneself with a positive, professional demeanor
  • Communicate often with supervisor keeping him/her informed
  • Show dependability


Education or Certification

  • High School Diploma or GED
  • Associate degree (or higher) in Claims or Associate in Risk Management or related field is desirable


Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Cerrada

Claims Adjuster II - Workers Compensation

Santa Ana, CA, Estados Unidos

A tiempo completo, Indefinido

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