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Marriott Worldwide
Publicada
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Claims Adjuster II - Workers Compensation
Sobre el trabajo
Posting Date Oct 13, 2021
Job Number 21088822
Job Category Finance & Accounting
Location Western Casualty Claims Office, 3130 S Harbor Blvd Suite 550, Santa Ana, California, United States VIEW ON MAP
Brand Corporate
Schedule Full-Time
Relocation? N
Position Type Management
Located Remotely? N
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
JOB SUMMARY
A Claims Adjuster II is responsible for the timely, good faith adjustment and disposition of self-administered casualty claims in multiple jurisdictions. Responsibility extends to all aspects and phases of investigations, evaluations, negotiations and settlements/denials of the following claims: workers’ compensation, auto liability, no-fault uninsured motorist and general liability. He/she will manage a caseload ranging from 100-150 casualty claims (the acceptable caseloads vary based on the jurisdiction(s), mix and complexity of Worker’s Compensation and General Liability cases as determined by Claims Unit Manager.)
Expected Contributions
- Investigate claims promptly – taking statements as necessary – to determine liability/compensability
- Evaluate damages and pay benefits as prescribed by law and/or Marriott policies and procedures
- Secure necessary documentation to facilitate timely loss adjustment and maintain primary responsibility for settlement decisions up to individual authority
- Complete and monitor timely WC payments/state filings
- Monitor and actively manage WC medical treatment with the goal of minimizing disability. Consult Occupational Health Services as necessary
- Manage litigation cases including controlling/directing outside attorneys, assisting in discovery/trial preparation and strategy
- Evaluate claims for potential third party or subrogation recovery
- Participate in the Service Call Program and complete required Service Call reports detailing current case status
- Actively participate in regularly scheduled unit meetings and department meetings
- Comply with Marriott Casualty Claims Policy and Procedure Manual requirements
- Effectively utilize the Valley Oaks System (iVOS) to manage all claims electronically
- Enter action plan notes/website notes into iVOS
- Participate in activities that foster teamwork and continuous quality improvement.
- Perform other duties as business demands
CANDIDATE PROFILE
Experience
- At least one year of claims adjusting experience with applicable industry licensing.
Knowledge and Skills
- Ability to grasp and apply technical knowledge, including litigation case management and adjusting skills
- Effective reasoning, analysis and decision making skills
- Effective influence skills
- Strong negotiation skills
- Ability to organize work and other priorities to ensure timely completion of all deliverables/deadlines
- Strong customer oriented/hospitality skills
- Demonstrate strong leadership abilities
- Ability to prioritize work
- Good communication skills (verbal, listening, writing), including the ability to deliver difficult messages to customers and/or claimants
- Good investigation skills
- Basic knowledge of claims process
- Working knowledge of Claims software platforms, Microsoft suite (Excel, Outlook,etc.)
- Ability to work well in a team, providing assistance to fellow associates and representing the mission of the unit
- Possess a willingness to accept and respond positively to constructive criticism
- Present oneself with a positive, professional demeanor
- Communicate often with supervisor keeping him/her informed
- Show dependability
Education or Certification
- High School Diploma or GED
- Associate degree (or higher) in Claims or Associate in Risk Management or related field is desirable
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
- Departamento: Dirección
Cerrada
Claims Adjuster II - Workers Compensation
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