Franchised General Manager

Job Number 23094071
Job Category Property Leadership
Location Cascade Hotel Kansas City a Tribute Portfolio Hotel, 4601 Wornall Road, Kansas City, Missouri, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? Y
Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, Capital Management, Inc.. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

JOB SUMMARY

The highly anticipated Cascade Hotel Kansas City: a Marriott Tribute Portfolio is about to take center stage on the Country Club Plaza, Kansas City’s most sought after entertainment district.  Boasting 177 guest rooms, 15,000 square feet of meeting space, a two-level restaurant plus rooftop bar, this hotel is destined to become the ‘go to’ spot in Kansas City. 

We are in search of a General Manager that will play a key role in getting this property across the finish line. If you are experienced, innovative, tenacious, and ready to make your mark - we want to hear from you. 

• Responsible for directing and overseeing all operational activities and departments in the hotel in order to maximize revenue, deliver a positive guest experience, and provide exceptional customer service for guests. Coordinates the activities of hotel personnel as needed to perform the following duties:
• Administrative, Human Resources & Leadership
• Revenue Management
• Sales & Marketing
• Leads/Assists in interviewing, hiring, and training managers and associates
• Appraises job performance, and recognizes associates as appropriate
• Sets clear expectations for team members; communicates goals and results; recognizes good team and individual performance on a continuous basis.
• Conducts staff meetings and ensures open communication
• Handles or assists with counseling, disciplining, and terminations
• Assists in the development and implementation of goals, policies, procedures, and priorities relating to the area(s) of responsibility.
• Carries out supervisory responsibilities in accordance with policies and procedures as well as state/federal laws
• Assists in safety training ensuring associates are aware of safety and health requirements
• Creates a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing exceptional service.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Develops cross-training opportunities.
• Handles/Leads accounting functions, including but not limited to accounts payable and receivable, petty cash, payroll, and ordering procedures.
• Assists departments with scheduling based on occupancy, making sure staffing levels are appropriate to exceed guest expectations.
• Financial Management
• Achieves set financial goals
• Drives revenue management and execution of programs to ensure that the hotel's OCC and ADR objectives are met.
• Assist in developing the hotel budget and capital expenditure plans.
• Work with P/L Statements to guide staff and hotel performance; pinpointing areas of strength and weakness to promote positive growth
• Marriott Standards and Guest Satisfaction
• Adheres to all franchise and company procedures and regulations
• Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image.
• Addresses complaints, identifies and resolves problems in a timely manner; may develop alternative solutions; uses reason when dealing with emotional topics and/or situations.
• Performs quality assurance (QA) requirements for areas of responsibility.
• Thoroughly understands and implements the Brand service culture.
• Ensures orientation for new team members is thorough and completed in a timely manner.
• Assists team members in understanding guest service results; develops and follows-up on plans for improvement and expands strengths.
• Remains highly visible and be readily available and approachable for all guests.
• Extends professionalism and courtesy to guests at all times.
• Become involved in community and/or government affairs.

Upkeep of Facilities:

• Walk property routinely, noting areas that need attention & directing staff appropriately to address
• Ensure that maintenance and housekeeping are completing PMs
• Takes ownership for all aspects of the facility; watching for wear, damage, and areas that could be improved/enhanced to increase GSS
• Ensures that all licenses and certificates are kept up-to-date
• Ensures all required audits are completed per system standards.

Equipment / Software Used:

• Microsoft Office Products
• Fosse Guest Management Software
• Micros machine
• Commercial Kitchen equipment such as to include but not limited to coffee machine, Merrychef, flat cook top, deep fryer, dishwasher, oven.

Work Environment:

The work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change."

Benefits

• Affordable health insurance with employer premium contributions offered to all full-time associates
• Wide range of benefit options (medical, dental, vision, accident, critical illness, life) offered to all full-time associates
• Paid Time Off (PTO) available to full-time associates
• Special discounts at Marriott Hotels
• Robust Bonus Plan

Job Requirements

• Hotel Management, General Business or Marketing degree preferred.
• Previous experience as a Full-Service General Manager preferred.
• Five plus years hotel or management experience preferred.
• Three plus year’s food and beverage experience in a hotel preferred.
• Or equivalent combination of education and experience.

Knowledge, Skills and Abilities:

• Must have knowledge of all operations including rooms, sales and marketing, food and beverage, front office, engineering, housekeeping, and security.
• Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
• Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with hotel guests, other company associates and management
• Ability to communicate effectively and professionally verbally and in writing
• Ability to work in a fast-pace, high-energy and demanding work environment.
• Excellent time management and prioritization skills
• Ability to work as a team player with all levels of associates
• Excellent problem analysis and problem solving skills
• Dedicated, hard-working, self-motivated to work independently with little guidance
• Flexibility to monitor and adjust schedules
• Understanding of revenue generation and profit / loss implications
• Effective negotiation skills and strategic thinking.
• Prompt and regular attendance.
• May be required to work nights, weekends and holidays; hotel must be staffed adequately to meet hotel demands
• Work flexible hours and/or overtime as required. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
• Act as a team leader / player with all levels of staff.
• Current and valid driver’s license.
• Over-night travel as necessary.
• Comply with hotel and/or department uniform and professional behavior and appearance standards.
• Participate in all mandatory job training and meetings.
• On-call status

This company is an equal opportunity employer.

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