Franchised Group Housing and Rooms Coordinator
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Franchised Group Housing and Rooms Coordinator

Marriott Worldwide

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Cerrada

Franchised Group Housing and Rooms Coordinator

Sobre el trabajo

Job Number 23054467
Job Category Rooms & Guest Services Operations
Location San Diego Marriott Gaslamp Quarter, 660 K Street, San Diego, California, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

Additional Information: This hotel is owned and operated by an independent franchisee, Stanford Hotel Corporation. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

JOB SUMMARY

  • Marriott San Diego Gaslamp Quarter is looking for a Group Housing and Rooms Coordinator that will provide excellent service to our clients and guests through attention to detail and an uncomparable work ethic.
  • This position will generally work weekdays, but must be flexible to work nights, weekends and holidays for special events as business needs dictates.


Benefits

  • Medical (Anthem, Kaiser or Simnsa)
  • Dental (Aetna)
  • Vision (VSP) and Life (The Hartford)
  • Voluntary Benefits including Accident, Critical Illness, Hospital Indemnity, Supplemental Life (The Hartford)
  • 401K Retirement Benefits with 4% match and immediate 100% vesting (Transamerica)
  • Vacation, sick and holiday pay
  • Free Parking at the hotel ($175 value)
  • Meal allowance per 8hr shift ($10 per meal period)
  • Room Discounts with any Marriott Brand Hotel (31 different brand globally)
  • Additional Room Discounts for select hotels within portfolio
  • Two pairs of slip resistant shoes a year


What Will I Be Doing?

  • Pre-arrival planning
  • Using the GPS (guest planning screen) to review any special requests and block accordingly
  • Review all High actionable arrivals on GXP home screen
  • Review all Ambassador arrivals and pre-block accordingly
  • Responsible for entering Sales contracts & create group blocks in PMS & MARSHA.
  • Make reservations for group blocks, some individual reservations for long-term and repeat guests, and also for guests who have negotiated corporate rates.
  • Make room package reservations to include room and food and beverage reservations.
  • Clearly communicate group information from Sales to Front office associates and ensure everything flows smoothly from the time of booking through check out.
  • Pre-block team, group and VIP rooms.
  • Update EPIC (in Marriott Franchise Source).
  • Attend to and respond to guest complaints/comments (In-House, GSS guests, etc.).
  • Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
  • Other duties as assigned by management


JOB REQUIREMENTS

  • Must be able to multi-task in a busy environment, follow through on guest requests, ensure guest satisfaction, and work as a team player
  • Good communication, interpersonal skills are essential


This company is an equal opportunity employer.

frnch1

Cerrada

Franchised Group Housing and Rooms Coordinator

San Diego, CA, Estados Unidos

A tiempo completo, Indefinido

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