Guest Relations Agent
Este puesto ya no está disponible, pero hay más Responsable Relación Clientes ofertas
Guest Relations Agent

Marriott Worldwide

Publicada

Cerrada

Guest Relations Agent

Sobre el trabajo


Posting Date Nov 12, 2021
Job Number 21132975
Job Category Rooms & Guest Services Operations
Location The Ritz-Carlton Budapest, Erzsebet Ter 9-10, Budapest, Hungary, Hungary VIEW ON MAP
Brand The Ritz-Carlton
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Start Your Journey With Us

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

The Ritz-Carlton, Budapest is based within a 19th century heritage building and it is located in the very heart of Budapest blending elements of tradition and with modern touches.

Who are we?

At The Ritz-Carlton, Budapest our highest mission is to provide genuine care and comfort for our guests. To provide personalized service for our guests and to inspire their life’s meaningful journeys we hire amazing Ladies & Gentlemen who are passionate about hospitality and are willing to go the extra mile to create WOW moments for our guests.

Who are we hiring?

Are you passionate about hospitality? Are you looking for a place that inspires you and makes you proud to come to work? Are you willing to work in an international environment? Are you ready to work at the only luxury hotel of the Marriott International in Hungary? Are you willing to be part of the largest hotel company of the world?

Why working for us?

At The Ritz-Carlton, Budapest you do not only work for an iconic brand and take your career to a new level but you will get benefits from the below:

  • Shift allowances on top of your base salary
  • Training opportunities – from learning a new language to acquiring knowledge of other departments
  • Transfer opportunities around the world within the Marriott International
  • TakeCare Wellbeing activities
  • Employee Recognition (staff parties, employee of the quarter celebrations etc)
  • Travel allowances
  • Meals on duty, Uniform and Laundry services
  • Discounted room, F&B and Spa prices
  • Discounted Breakfast at Budapest Marriott properties
  • Referral Scheme
  • Discount at the following outlets at our property: Bobby Brown, Le Parfum - Zólyomi Zsolt, Twinset, Jo Malone
  • Local Marriott Benefit Card: various benefits provided by our partners like Vapiano, Sugár Bowling & Pub, Dumaszínház, VR Park Budapest, Paniq Room, Estée Lauder, Capital Circus of Budapest, Vígszínház, National Theatre, Flashkart Gokart, Bringóhintó, Amazing Metal Art Gallery, Neverland Escape Room


As our new Guest Relations Agent you would have a big effect on guest’s journey. By engaging with them in a conversation, your mission will be to get to know them perfectly in order to create them personalized service what we call WOW moments at The Ritz-Carlton hotels. Hence, for this role being confident, outgoing and creative is a must. Other than that, you will be responsible for:

  • Supplying guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities
  • Contacting appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem
  • Following up with guests to ensure their requests or problems have been met to their satisfaction
  • Receiving, recording, and relaying messages accurately, completely, and legibly
  • Responding to special requests from guests with unique needs
  • Communicating VIP arrivals to designated personnel for escort and delivery of amenities
  • Reporting accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications
  • Following all company policies and procedures; make sure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets
  • Welcoming and acknowledging all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language
  • Developing and maintaining positive working relationships with others
  • Performing other reasonable job duties as requested by Supervisors.


The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

Cerrada

Guest Relations Agent

XIV. kerület, Budapest, Hungría

A tiempo completo, Indefinido

Fecha de inicio:

Fecha limite de comienzo:

¿Buscas algo diferente? Mira trabajos similares