Training and Quality Coordinator
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Training and Quality Coordinator

Marriott Worldwide

Publicada

Cerrada

Training and Quality Coordinator

Sobre el trabajo

Additional Information Bilingual Spanish
Job Number 23095139
Job Category Human Resources
Location The Ritz-Carlton Rancho Mirage, 68900 Frank Sinatra Drive, Rancho Mirage, California, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

JOB SUMMARY

Verify training and development activities are linked to the organization’s mission and vision. Assist with development and learning delivery of brand and service-related topics. Support planning and execution of key learning delivery and leadership development activities. Facilitate specified on-property training, including core required training and brand training for hourly associates, supervisors, and leaders. Maintain knowledge on brand and leadership development tools and resources. Assist leaders with their resources and development as requested/appropriate.

Monitor compliance of required training, including training programs for new hires and brand training initiatives. Work directly with human resources and operations leaders to support compliance for all required training. Understand and utilize learning technology platforms and manage Learning Coordinator responsibilities to support the hotel’s training needs. Participate fully in the Field Trainer Network and partner with the continent learning organization to verify that updated programs and processes are pulled through for the hotel. Develop training aids and multi-media tools to present training material. Order and manage inventory of training materials and supplies. Prepare for training classes (e.g., materials, setup classes, breakdown classes).

Follow all company and safety and security policies and procedures. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by management.

The pay range for this position is $21.00 to $21.65 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Cerrada

Training and Quality Coordinator

Rancho Mirage, CA, Estados Unidos

A tiempo completo, Indefinido

Fecha de inicio:

Fecha limite de comienzo:

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