Hostess

“The world is yours with Meliá”

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.
It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?

Job description:

ME Milan il Duca is looking for a hostess to join our F&B Department. We are looking for a passionate candidate who has good interpersonal and organizational skills and believes to have the propensity for relationships with customers.

Mission: responsible for welcoming guests and customers to the consumption area, complying with the highest standards of presentation, discipline, kindness and courtesy to cause the best initial impression regarding a quality service that satisfies the expectations of the customers, earning their recognition and preference.

Main Responsabilities:

• Keeps their work area tidy and clean with all the equipment and supplies required for the service, keeping menus and bill holders in good condition.
• Consistently offers a warm and professional welcome and farewell to guests and customers on arrival and departure, always with an impeccable posture and personal presentation.
• Greets customers with a nice smile and cordial greeting and leads them to their table.
• Responsible for taking reservations by phone, accurately noting customer data: name, time booked, number of diners, place where they are staying and telephone number.
• Is punctual and complies with policies and procedures regarding discipline, presentation, work schedules, transit areas and safety regulations defined by the hotel.
• Ensure the customer's experience and personalise their stay, anticipating their needs and exceeding their expectations.

Requirements:
• Ability to work in team
• Previous experience in the same role
• Fluent in English and Italian

Ai sensi dell’art. 13 del Regolamento Generale sulla Protezione dei dati personali 2016/679 (GDPR), La informiamo che i Suoi dati personali riferiti al curriculum vitae fornito volontariamente, saranno trattati esclusivamente da Sol Meliá Italia S.r.l., titolare del trattamento con sede in Via Masaccio 19 - 20149 Milano, al solo fine di valutare una possibile candidatura all’interno nei nostri hotels nel rispetto dei principi di sicurezza sanciti dal GDPR. La base giuridica del trattamento si basa sul consenso dell’interessato. Non comunichiamo i dati a terzi e non facciamo profilazione. Al momento dell’eventuale colloquio sarà cura dell’ufficio risorse umane dell’hotel fornire un’informativa dettagliata sul trattamento dei dati personali. In ogni caso i dati personali saranno conservati per 12 mesi all’interno dei quali ci riserviamo di contattarLa.
Può esercitare i Suoi diritti contemplati dagli articoli 15 e s.s. del GDPR scrivendo al nostro Responsabile per la protezione dei dati personali all’indirizzo email: dpo@melia.com oppure può contattare direttamente l’ufficio Risorse umane dell’hotel ME Milan Il Duca all’indirizzo email lucia.troccoli@melia.com

Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.