In line with the Yacht Club luxury concept, the Yacht Club Concierge is involved in the daily Conciergerie operational duties and ensures appropriate guest engagement, anticipating guests' needs and exceeding their expectations. The YC Concierge leads the YC Guest Service Agents in order to achieve an impeccable hospitality experience.
•Welcomes guests with a warm and friendly disposition, making them feel at ease;
•Provides information and general assistance to guests;
•Answers phone calls and attends to guests' requests in a professional and timely manner;
•Handles guests' complaints immediately;
•Performs all necessary administrative tasks;
•Manages a variety of financial transactions: cash deposit in guest's account, credit card transactions and he/she is responsible of a cash float;
•Provides training to the Yacht Club Guest Service Agents and leads by example.
•Fluent English, oral and written and at least 3 additional European languages among Italian, Portuguese, German, Spanish and French; Mandarin knowledge is a plus;
•High School certificate;
•Extensive experience as Concierge/Front Desk Supervisor in luxury resorts and/or cruise ships;
•Excellent communication and customer care skills;
•Problem solving and stress tolerance skills;
•Excellent organisation and managerial skills;
•Teamwork in a multicultural environment;
•Knowledge of Fidelio System;
•Proficient use of Microsoft Office and Publisher.
JOIN US AND SEE HOW MUCH YOU CAN GROW!
MSC Cruises has grown exponentially since 2003. In such a short time, we have built a fleet of 21 modern and most environmentally advanced ships!
With our constant expansion, our fleet will grow in capacity with the arrival of eight new ships in three different classes by 2027.
One of our latest ships – MSC World Europa – was delivered in 2022, inaugurating the World Class. It is our largest cruise ship to date, with a capacity of over 6,700 passengers, served by more than 2,000 crew members.
In 2022 we also inaugurated the MSC Seascape which features new immersive high-tech entertainment with innovative technology that provides guests with endless leisure options.
From 2023 MSC Cruises will enter the Luxury segment by launching its first of four Explora Journeys ships. The ships will be equipped with the best and latest environmental technology and bestowed with a highly-innovative design.
With four new mega-ships and four Luxury ships to be built and delivered between 2023 and 2027, the biggest and most important challenge for MSC Cruises is to find, recruit and train a high number of new crew members needed to provide the service, fun and safety that have become hallmarks of MSC Cruises.
This massive project is already well under way. The Human Resources Team is not only working to recruit the best talents but is also visiting our manning agencies and hiring partners around the world to ensure that the right people and facilities are in place to prepare this ‘army’ of new crew members for their life at sea.
We need motivated and ambitious crew members who work with passion and understand the value of a smile.