Guest Relation Officer
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Guest Relation Officer

Novotel Group

Publicada

Cerrada

Guest Relation Officer

Sobre el trabajo

Uraian Tugas

A Little About Us

The centrally-located Novotel Makassar Grand Shayla with 320 guest rooms and suites, restaurant, bar, executive lounge, ballroom, meeting rooms, swimming pool, SPA, Fitness Centre and panoramic rooftop; provides everything the discerning traveler looks for in a hotel; with 4-star service and first-rate amenities.

 

Novotel Makassar Grand Shayla located near to the tourist attraction include Fort Rotterdam, Losari Beach, Somba Opu, Karebosi Field & Chinatown. This 4 star hotel well known with its best location for business travelers. The Novotel Makassar Grand Shayla offers the perfect base to explore "Daeng" City. Easily accessible from Sultan Hasanuddin International Airport as well as the other public transportation.

 

Job Specific Detail/Responsibilities

  • Review arrival lists to welcome guests
  • Attend to special guests (e.g. VIPs) and answer their inquiries
  • Help prepare welcome folders with collateral (e.g. welcome amenities, room service menus, area descriptions)
  • Provide information about amenities, area and venues and promote services
  • Anticipate guest needs and build rapport with customers
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
  • Address customer complaints and escalate to Front Office Manager when needed
  • Record information in the logbook daily
  • Ensure compliance with health and quality standards



Pengalaman kerja
  • Excellent customer service skills
  • Amazing interpersonal abilities
  • Top-of-the-line organizational skills
  • Ability to handle multiple tasks at once
  • Amazing time management skills
  • A degree in hotel management is preferred
  • Incredibly detail oriented
  • Availability to work shifts, weekends and holidays

 



Manfaat
  • Opportunity to develop career with International Hotel Chain
  • Opportunity career mobility cross hotel brand within the group in Indonesia
  • Eligible to stay in hotels cross brand within the group with employee rate
  • Access to e-learning academic to support your career development


Sobre ti

See description
  • Idioma requerido: Inglés.

La empresa

Destination hotels that make everyday moments matter

Every Novotel is a destination in itself.
The natural and intuitive modern design gives our hotels a relaxed but lively atmosphere, making each area the perfect spot for guests and locals to have a drink, a bite to eat, work, play or just relax.

At Novotel, everyone can disconnect from busy life and make time to reconnect with themselves, their family or friends, through a range of rewarding experiences that have been designed to enhance life balance, sense of wellbeing but also enjoyment.
Guests feel comforted and energized, wherever they are from or however they arrived, solo or as a family.

At Novotel, we help our guests focus on moments that really matter and regain control time.

500 hotels in more than 60 countries around the world

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Cerrada

Guest Relation Officer

South Sulawesi, Indonesia

Prácticas, Indefinido

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