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Reservations Agent
Sobre el trabajo
We have a fantastic new vacancy for a Hotel Reservations Agent based in our centralised support office in Dublin 2.
Reporting to the Reservations Manager, as the Reservations Agent, you will be the first point of contact for guest’s bookings for bedrooms, dealing with queries and selling the hotel facilities. We use Opera so experience of this system would be an advantage.
Key Duties and Responsibilities
Manage Guests reservations, ensuring that their needs and wants are met with a professional manner.
Provide details of hotel facilities, offer Best Available Rates for the guests preferred dates giving options of the room types available.
Excellent attention to detail.
Ability to prioritize in a fast paced environment while providing exceptional customer service.
Experience with Opera is preferable.
You will have worked in a similar hotel reception or reservations role for a minimum of 1 year and be looking for your next challenge.
At O'Callaghan Collection, we have a team that cares about our customers and about each other, that show determination to always do their best, take accountability for their actions and take pride in their work and demonstrate a great pride in the hotels.
We offer the following benefits in addition to pay that is above minimum wage
Free use of the fully equipped gym at The Mont
Your Birthday off
Enhanced holidays with service
Rewards programme
Refer a friend - €500 reward
Discounted room stays - friends and family
Discounted F & B when you are a guest in any of our hotels
The opportunity to progress - 4 Hotels in Dublin city and a Hotel in Gibraltar
Tax saver for travel tickets
Bike to work scheme and a safe place to leave your bike.
If you believe you have what it takes, apply today.
Make this the place to stay. For you and our guests.
Reporting to the Reservations Manager, as the Reservations Agent, you will be the first point of contact for guest’s bookings for bedrooms, dealing with queries and selling the hotel facilities. We use Opera so experience of this system would be an advantage.
Key Duties and Responsibilities
Manage Guests reservations, ensuring that their needs and wants are met with a professional manner.
Provide details of hotel facilities, offer Best Available Rates for the guests preferred dates giving options of the room types available.
Excellent attention to detail.
Ability to prioritize in a fast paced environment while providing exceptional customer service.
Experience with Opera is preferable.
You will have worked in a similar hotel reception or reservations role for a minimum of 1 year and be looking for your next challenge.
At O'Callaghan Collection, we have a team that cares about our customers and about each other, that show determination to always do their best, take accountability for their actions and take pride in their work and demonstrate a great pride in the hotels.
We offer the following benefits in addition to pay that is above minimum wage
Free use of the fully equipped gym at The Mont
Your Birthday off
Enhanced holidays with service
Rewards programme
Refer a friend - €500 reward
Discounted room stays - friends and family
Discounted F & B when you are a guest in any of our hotels
The opportunity to progress - 4 Hotels in Dublin city and a Hotel in Gibraltar
Tax saver for travel tickets
Bike to work scheme and a safe place to leave your bike.
If you believe you have what it takes, apply today.
Make this the place to stay. For you and our guests.
- 24,000 - 26,000
- Daily meal Free use of the gym Birthday off on completion of probation Holidays that rise with service
- Departamento: Reservas Responsable Relación Clientes
Sobre ti
Experience of Opera is preferable
Have worked in a hotel reception or reservations role
Good customer service skills
Excellent attention to detail
Very good level of communication in English
Have worked in a hotel reception or reservations role
Good customer service skills
Excellent attention to detail
Very good level of communication in English
- Idioma requerido: Inglés.
La empresa
Our guests’ comfort and experience is at the heart of everything we do in our collection of six luxurious hotels in Dublin, Cambridge and Gibraltar. All newly refurbished and each with a unique character of its own, our hotels are stylish, luxurious and inviting. We take pride in ensuring you have a comfortable stay, and aim to surpass your expectations every time you walk through our doors.