宾客服务主管 - 餐饮部(桂花楼/宴会厅) Service Leader - F&B Service
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宾客服务主管 - 餐饮部(桂花楼/宴会厅) Service Leader - F&B Service

Pudong Shangri-La, East Shanghai

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宾客服务主管 - 餐饮部(桂花楼/宴会厅) Service Leader - F&B Service

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Pudong Shangri-La, East Shanghai

Pudong Shangri-La, East Shanghai is located on the famous Huangpu River in Shanghai’s vibrant Lujiazui financial district, directly opposite the historical Bund. Guests can walk from the hotel to the Oriental Pearl TV Tower, SICEC and IFC Mall. The hotel offers 10 restaurants and bars, such as Gui Hua Lou, a Chinese restaurant, French restaurant Jade on 36 Restaurant which boasts panoramic view of the Bund, and buffet restaurant Yi Café.

• 950 rooms and suites

• Signature family rooms featuring licensed products and amenities from Paul Frank and Pancoat

• Approximately 500 shopping, dining and entertainment outlets around the hotel

 

上海浦东香格里拉大酒店位于黄浦江之滨,地处陆家嘴金融中心。宾客可从客房内观赏外滩绚丽灯光,或俯瞰城市壮丽的天际线。 
酒店毗邻地铁2号线,可直达机场和火车站,宾客从酒店出发步行便可到达东方明珠电视塔、上海环球金融中心和上海国际会议中心。正大广场和国金中心商场均与酒店一街之隔。 
酒店共设10间屡获殊荣的餐厅及酒吧,如淮扬菜中餐厅桂花楼、创新法式景观餐厅翡翠36和怡咖啡自助餐厅。  

• 950间客房与套房

• 深受萌娃喜欢的大嘴猴及小黄鸭特色亲子房

• 周边商场共云集约500个购物、美食及娱乐场所

 

We are currently looking for a Service Leader - F&B Service to join our Food & Beverage team.

 

As a Service Leader - F&B Service, we rely on you to

  • Interact and engage with restaurant guests and manintains high quality service standards
  • Motivate team members and maintain a high level of team spirit (or team cohesiveness)
  • Handle guest complaints effectively and professionally
  • Consistently looking to increase satisfaction levels from a Colleague, Guest and Owner perspective
  • Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitablity evaluation etc.

 

We are looking for someone who:

  • Experience in F&B department, good F&B knowledge and service awareness
  • Guest relations to host International tourist, good command of English is preferred
  • Loves interacting with guests
  • A self-starter and a team player
  • Enjoys being challenged

 

宾客服务主管 - 餐饮部,虚位以待

 

作为宾客服务主管 - 餐饮部,我们希望您承担以下职责:

  • 与餐厅客人互动并保持高质量的服务标准
  • 激励团队成员,保持高水平的团队精神(或团队凝聚力)

  • 有效和专业地处理客人的投诉

  • 不断从同事、客人和老板的角度提高满意度

  • 与服务经理合作支持餐厅的日常运营,协助完成月度预测,周计划,餐厅盈利能力评估等工作

 

候选人应具备以下能力:

  • 星级酒店餐饮部相关工作经验,具有良好的餐饮知识以及服务意识
  • 接待国际游客,英语基础良好者优先考虑
  • 喜欢客人互动
  • 积极主动,有团队合作精神
  • 喜欢挑战

If you are the right person, what are you waiting for? Click the apply button now!

如果您就是合适的人选,那还等什么?马上点击申请按钮吧!

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宾客服务主管 - 餐饮部(桂花楼/宴会厅) Service Leader - F&B Service

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