Lifestyle Manager

ABOUT US:

With five global hubs and more than 60 offices on the ground, we have cultural roots in communities around the world and benefit from a network of invaluable connections. This guarantees that our discerning Private and Corporate Members receive expert localized service for every request, be it

practical or aspirational. We understand our Members’ lifestyles so that we can create meaningful and

rare experiences. Our team of global specialists work in over 25 languages around the world 24/7/365.

Job Role Requirements

The Lifestyle Manager will be responsible for managing requests and CRM administration for some of

Quintessentially Dubai’s most valuable Members and their demanding lifestyle needs. This will range from assisting with everyday tasks, such as restaurant reservations, chauffeurs and taxis, theatre tickets and hotel bookings, to accessing sold out events, sourcing limited edition items and organising once in a lifetime experiences.

Key Duties

Providing excellent customer service to Members over the phone and in person
Conducting research and putting together proposals
Liaising with suppliers on behalf of Members
Maintaining accurate log of Member data in CRM
Representing Quintessentially at networking events
Meeting individual and team KPIs
Key Skills & Attributes:

Preferred background: Hospitality / Luxury brands / Executive Assistant to a senior manager / UHNW Individuals Servicing.
Excellent written & oral communication skills in English and Arabic
Exceptional attention to detail
Creative problem solving
Ability to work towards strict deadlines and under pressure
Strong online research skills
A ‘Can-Do’ attitude
Passionate about customer service
Strong work ethics
Self-Starter
Hours of Work:

Standard terms will include working 45 hours per week, 5 days out of 7, on a flexible shift pattern. Candidates should be prepared to work on, night shifts and weekends.