Guest Relations Supervisor
Sobre el trabajo
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• Ensure that all services of the Guest Relations are carried out in a smooth and exceptional manner (guest requests, guest queries, etc.)
• Visit restaurants and bars during operation hours in order to assess and monitor guest satisfaction and report all guest feedback
• Prepare the duty roster and the working schedule
• Maintain effective communication with all related departments (housekeeping, maintenance, F&B, etc)
• Participate in departmental staff selection
• Identify training needs in order to develop and manage performance
• Handle guests’ complaints and take proactively immediate corrective action
• Analyze guests’ feedback from hotel guestbook and online reviews and take actions to improve ratings
• Ensure all employees adhere to company 5* grooming standards
• Enhance a teamwork environment, leading by example
- Single room and full board meals are provided
- • Becoming a member of an organization that cares about its people, the environment and the local communities. • Have room to grow and develop via numerous opportunities for learning, professional development and career advancement. • Certainly not “just another job”, but a place where people connect for life, and the work that they do means so much to both guests and colleagues alike. • Job safety and security in a continuously expanding and dynamic organization. • Competitive remuneration package with insurance and a number of work provisions.
- Departamento: Responsable Relación Clientes
Sobre ti
• Proven experience as a Guest Relations Manager or similar role ideally in a 5* luxury hotel
• Degree in Hospitality Management / Tourism
• Computer Literacy & knowledge of Hospitality software (Opera, Fidelio)
• Fluency in Greek & English
• Good command of a second language (German, French, Russian) would be a plus
• Strong communicative, interpersonal, managerial & problem-solving skills
• Excellent time management, multitask & organizational skills
- Idioma requerido: Inglés. Alemán, Griego, Francés y Ruso son un plus
La empresa
Sani / Ikos Group is an innovative and rapidly growing Group of 5* Hotels. Under the brand names of Sani Resort & Ikos Resorts, the Group currently owns nine unique hotels in Halkidiki, Corfu and Kos, classified amongst the top luxury hotels in Europe and worldwide. Along with the expansion plan towards new hotel units in Greece, the Group has launched its operations in the broader Mediterranean area with Ikos Andalusia in Spain, that opened its doors for the first time in May 2021. Ikos Andalusia will be the 10th in the series of 5 * hotels of the Group and the first outside the Greek borders. In 2023, Ikos Odisia will be added in Ikos Resorts’ portfolio in Greece, being the second property on Corfu island and Ikos Porto Petro in the cosmopolitan Mallorca being the second property in Spain. In 2023-24 Ikos Andalusia will launch its extended facilities and in 2025 Ikos Cortesia in Algarve, Portugal and Ikos Kissamos in Crete, Greece will be the Group’s new additions to reach 14 Resorts in Greece and Iberia.
Through the operation of its resorts, the group strives to actively support local communities, and to fulfil the sustainability promise of its properties through ongoing respect for the environment, use of local products and significant contribution of job opportunities while delivering best in class results.
