Guest Service Agent Night
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Guest Service Agent Night

Sobre el trabajo

DESCRIPTION OF POSITION:

The Guest Service Agent Night will check-in and checkout international guests in accordance with Marriott standards. He/she will inform and orient the guests during their stay to ensure their satisfaction. He/she will also be responsible for the administrative follow-up of the Front Office department.



MAIN DUTIES AND RESPONISBILITIES:

• Provide a fast, efficient, courteous and personalized check-in/check-out
• Greet and direct guest
• Know how to recognize regular and elite guest
• Respond to all guest requests according to standards and manage guest complaints
• Adhere to Marriott's accommodation policy and standards
• Correctly bill and collect various forms of payment
• Maintain an up-to-date guest file
• Maintain good communication and relations with the different departments
• Ensure a professional appearance at all times
• Know and apply the hotel's security measures and procedures in case of fire alarm or evacuation
• Ensures courteous customer check-in and check-out quickly and efficiently.
• Assumes telephone service according to the standards.
• Informs customers about the types of rooms, meeting rooms and various outlets.
• Is aware of the daily tasks, events, VIP arrivals and groups.
As guest service agent night you will also be in charge for the tasks of a night auditor such as : closing daily shifts, prepare night audit report, carry out various controls and check daily revenues streams.
  • A market conform salary
  • - Hospital Insurance - An enriching training, learning and development program - A compensation for your public transport expenses from and to the hotel; - Discounted rates for you and your family at all 8000+ Marriott International Hotels worldwide; - Fantastic career growth opportunities; - Great team gatherings during the year to celebrate our successes
  • Departamento: Recepción

Sobre ti

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:

• Prevents her responsible for the presence of any suspicious persons.

• Demonstrates motivated, dynamic and flexible.

• Possess good communication skills.

• Innovate and identify the challenges.

• Assumes responsibility and make decisions.

• Communicates and shows empathy for resolving customer complaints

• Takes knowledge of responsibilities of his position

• Learn to effectively put into practice his knowledge of the position and technical expertise

Grooming:
All employees must maintain a neat, clean and well-groomed appearance per Marriott standards.
  • Idiomas requeridos: Francés e Inglés. Holandés es un plus

La empresa

At Sheraton we are constantly watching, listening, tasting and adapting to the needs of our current guests and to attract a next generation of travelers. The hotel is only a few steps away from the airport’s terminals and 20 minutes away from Brussels city center. The Sheraton hotel at Zaventem Airport is an assured player in the market with more than 30 years’ experience in the hospitality. The hotel features 294 guestrooms, one restaurant and 20 meeting- and event spaces.

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Caducada

Guest Service Agent Night

Zaventem, Bélgica

A tiempo completo, Indefinido

Fecha de inicio:

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