General Manager - The Ned, New York
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General Manager - The Ned, New York

Soho House

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General Manager - The Ned, New York

Sobre el trabajo



The Ned is part of the Membership Collective Group (MCG), a global membership platform of physical and digital spaces that connects a vibrant, diverse and global group of members. These members use the MCG platform to work, socialize, connect, create and flourish all over the world. The Ned is expanding in summer 2022 to include The Ned NoMad in New York. Each property is slightly different depending on its location, but the ethos of The Ned remains the same; to create a space for like-minded professionals to meet, work and have a good time.

GENERAL SCOPE

The General Manager will ensure that The Ned provides a warm, safe, secure, inclusive and transparent environment for all members, guests and team members at all times. The General Manager is ultimately responsible for the day-to-day running of the business, financial performance and members & guest satisfaction, however the role is multi-faceted. The role requires the ability to demonstrate a professional approach, working with a range of managers and support teams including finance, people, membership and health and safety, within the site and externally. Stakeholder management is a critical part of the role, with regular and ad hoc reporting to the equity partners and proprietor, including but not limited to Soho House, MCG & Yucaipa Companies.

RESPONSIBILITIES:

  • Overseeing and driving of an inclusive environment that ensures every member, guest and team member feel and embodies The Ned Pillars and Values
  • Preside over membership acquisition, retention, member’s events, communication and content.
  • A strong understanding of product from food and drink to accommodation
  • Implementing, overseeing and understanding the commercial viability of your business
  • Effective hands-on day to day management and problem solving both front and back of house operations
  • MNE overview, understanding, direction and strategy


STANDARDS

  • Ensuring all products delivered to members and guests are in line with the company specification. Highlighting and overseeing proactive training for all team members to ensure consistency
  • Ensure that the business is prepared in accordance with company service standards
  • Ensure that all guests experience is priority at all times following the Ned ethos
  • Ensure that the site is meeting the Sales, COS, labour and EBIDTA budgets each month. Proactively taking action where needed
  • Demonstrating a commercial ability and awareness to both maximize and celebrate annual events
  • Work with HOD’s to ensure departmental budgets are met consistently
  • Set departmental targets and objectives that maintains and improve people, product and efficiency
  • Ensure that all departments rotas are forecasted, costed and published in line with the company standards
  • Ensure the business is set daily from a consumables view point, including and not limited to CGS, both F&B, club and accommodation related amenities
  • To aim, achieve and maintain minimum 90% mystery shopper score in all departments
  • An understanding of your customer base in order to retain them, through maintaining standards and expectations
  • Ensure retention of team members in line with company standards
  • Ensure that company policies and standards are maintained consistently by everyone working at the site
  • Full understanding of local authority requirements


LEADERSHIP

  • To be a highly visible leader across the whole business, providing hands-on support at peak times
  • To be restless in the search for continuous improvement and innovation, being brave enough to challenge what may be regarded as industry best practise
  • To be obsessive about any detail that has the potential to make or break the member/guest/ customer experience
  • To support the attainment of the highest possible levels of employee engagement through exceptional communication, coaching, and meaningful team recognition
  • To promote a service driven culture that reflects the ‘Ned’ values, encouraging positive interactions, team collaboration and results driven performance
  • To inspire all teams, to achieve collective / individual growth, clear performance goals and measurable KPIs for each department
  • To be able to think strategically and creatively to overcome business challenges
  • To take ownership for ensuring training, career and succession plans are brought to life, with an emphasis on building capability across the board


HEALTH & SAFETY

  • To ensure all team members are fully trained on all Health & Safety matters in line with local guidelines with a specific focus on COVID-19 safety protocols
  • Ensure that all team members including managers have completed the necessary training for the role and all risk assessments are carried out
  • Ensure regular audits are carried out quarterly to maintain both company and legislative standards
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General Manager - The Ned, New York

New York, NY, Estados Unidos

A tiempo completo, Indefinido

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