Duty Manager
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Duty Manager

The Ascott Limited UK



Duty Manager

Sobre el trabajo


The Cavendish London is a 230 bedroom 4-star deluxe hotel, perfectly located in the heart of central London's Piccadilly, equidistant from Green Park and Piccadilly Circus stations. We are a contemporary hotel, with great facilities, including 5 well equipped & stylish Meeting/Conference Rooms, a relaxing lounge along with the Mayfair Lounge & Grill, providing a fine dining experience. 

Reporting to the Front Office Manager, our Duty Managers are responsible for the smooth and effective running of the whole hotel. 

This role is crucial to:

  • Taking responsibility for the smooth running of the hotel in the absence of Senior Management by ensuring a high level of service, comfort and security is provided for our guests, staff and the hotel overall
  • Being conversant with all crisis management procedures and carry out any emergency procedures when and where necessary
  • Ensuring that the highest standards of guest services are consistently delivered at Reception and Switchboard through quality leadership and robust team management
  • Being an ambassador for the Hotel and role model representing our values at all times by ensuring they are executed and maintained

For a Duty Manager, we are seeking a self-motivated, highly responsible and professional team player with a passion for service excellence. Ideally you have:

  • A fully flexible rotating roster throughout the week
  • Previous experience in supervising the Front Desk area and team
  • Excellent customer service, communication and problem-solving skills
  • Advanced experience of property management systems is desirable

For the successful Duty Manager candidate, we offer:

  • A Uniform and meals on duty
  • A Perkbox membership
  • A contribution towards your commute & Incentive Payments based on KPI's
  • An abundance of training, learning & development opportunities

About us

The Cavendish London is managed by The Ascott LimitedThe Ascott Limited is a Singapore company that has grown to be one of the leading international lodging owner-operators. Ascott's portfolio spans more than 190 cities across over 30 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa and the USA. Ascott has more than 70,000 operating units and about 51,000 units under development, making a total of more than 121,000 units in over 770 properties. If you are passionate about a career in hospitality we look forward to hearing from you.

Required skills: Customer Service, supervisor, Duty Manager

Sobre ti

  • Idioma requerido: Inglés.

La empresa

The leading serviced residence owner-operators, The Ascott Limited is a Singapore-owned company with over 30,000 operating serviced residence units in key cities of the Americas, Asia Pacific, Europe and the Middle East. Currently, with more than 22,000 units under development, the Company accounts to a total of more than 53,000 units in over 300 properties.

With an award-winning portfolio spanning three prestigious brands, we offer the exclusive and refined experience of modern living, no matter where your travels take you next.

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Duty Manager

London, Reino Unido

A tiempo completo, Indefinido

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