Senior Receptionist
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Senior Receptionist

The Ascott Limited UK

Publicada

Cerrada

Senior Receptionist

Sobre el trabajo

Citadines Apart’hotels offers a home away from home with contemporary and sleek studios and apartments with modern comforts, business connectivity and additional services customised to our guests’ lifestyle and needs. Citadines offers properties in prime locations in major destinations worldwide. Join our team as Senior Receptionist at Citadines Trafalgar Square London

As our new Senior Receptionist we are seeking a confident and enthusiastic individual to join our Citadines Trafalgar Square London team. As Senior Receptionist you will be reporting to the Front Office Manager. Our Senior Receptionist will be responsible for the day to day supervision of the Front Office Team.  

As the Senior Receptionist you will:

  • Ensure the Front Office team on shift offers a warm welcome and exceeds our guest expectation on a day to day basis
  • Lead the team, ensuring guest service scores are above the required standards
  • Working with all departments in the property to ensure operational efficiency
  • Ensuring compliance in key focus areas (service standards, financial, reporting) through the relevant administration
  • Act on own initiative and think ahead in order to exceed expectations
  • Encouraging service excellence, enhancing the guest experience
  • Be creative and confident in finding solutions to everyday challenges

To be successful in the role of Senior Receptionist you must have:

  • Minimum of 2 years’ experience as receptionist in a hotel/serviced apartment
  • Fluent English, both verbal and written (bilingualism is highly desirable)
  • Proficient level of IT systems including Microsoft Office Suite
  • Property Management System Experience desired (RMS)
  • Intermediate understanding of general health-safety & fire safety
  • The ability to work flexibly across 7 days a week supporting the business

In return, we will provide you with:

  • Great benefits, including 28 days annual leave (including the 8 English bank holidays), discounted hotel rates across Europe, wellbeing checks, season ticket loans and much more
  • Valuable training and development opportunities

About Us

The Ascott Limited is the largest international serviced residence owner and operator based in Singapore. Operating Ascott, Citadines, Somerset, Quest, The Crest Collection and lyf, represented in key cities of Americas, Asia Pacific, Europe, the Middle East and Africa.

With our vast growth and ambitious plan to reach 160,000 residences in our portfolio by 2023, we are always looking for committed individuals. 

If you are passionate about a career in hospitality that offers alternative lodging facilities to the conventional hotel concept, we look forward to hearing from you.

Required skills: Fluent in English, Customer Service experience

Sobre ti

  • Idioma requerido: Inglés.

La empresa

The leading serviced residence owner-operators, The Ascott Limited is a Singapore-owned company with over 30,000 operating serviced residence units in key cities of the Americas, Asia Pacific, Europe and the Middle East. Currently, with more than 22,000 units under development, the Company accounts to a total of more than 53,000 units in over 300 properties.

With an award-winning portfolio spanning three prestigious brands, we offer the exclusive and refined experience of modern living, no matter where your travels take you next.

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Cerrada

Senior Receptionist

London, Reino Unido

A tiempo completo, Indefinido

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