F&B Guest Experience Manager
Sobre el trabajo
The Peninsula London is seeking a talented Food and Beverage Guest Experience Manager. This role will work with the EAM F&B to drive food and beverage sales through impactful and meaningful relationships with guests, while upholding the reputation of the hotel. An essential part of this role will be to create exceptional relationships in local markets to promote future business for the food and beverage department.
- An exceptional opportunity to join our high-profile flagship hotel opening in London
- Market leading remuneration, service charge and attractive benefits
- Join our award-winning group, working alongside a highly experienced team
Key Accountabilities
- Promote the Food and Beverage Outlets through exceptional relationships, service and delivery while achieving spend per cover in each outlet.
- Exceed guest expectations with service, in keeping with the Peninsula Service Principles.
- Must have knowledge of the key people with the dining scene in the UK, including, but not limited to: Restaurant Critics, Influencers, Ambassadors, CEO's, UHNW, Residents of Peninsula Residences, Suite Guests, Royalty, Pen Key and Regular Guests of Food and Beverage.
- Possess full and complete knowledge of the F&B departments, whilst also having exact and complete understanding of the Hotel.
- Make balanced and informed business decisions which are supported by relevant analysis and reports.
- Support the division's social media strategy through content management and online reputation in conjunction with the EAM and MARCOM team.
- Ensure fluid and meaningful communication between the Front Office Team, Reservations and Sales Division, in developing bespoke F&B experiences for guests, including celebrations and surprises amenities, mini bar and Pen Key.
General Requirements
- Minimum 5 years relevant experience in a Food & Beverage outlet with similar standards and expectations.
- Excellent written and verbal communication skills, highly adaptable, creative, and naturally positive.
- Exceptional relationship building with the ability to positively impact on guest experience .
- Fluent English communication proficiency.
We are delighted to receive your CV and will liaise with suitable candidates directly.
- Departamento: Alimentos & Bebidas cocina Alimentos & Bebidas servicio
Sobre ti
- Idioma requerido: Inglés.
La empresa
The Peninsula London’s 190 exquisitely styled accommodations consist of 131 guest rooms and 59 suites. Many feature floor-to-ceiling windows that offer both abundant natural light and dazzling views over London’s skyline and all have been designed by architect and designer of the interiors Peter Marino to reflect the distinctive grandeur of Belgravia.
DINING
The Peninsula London offers five distinctive venues for dining and libations, including:
The Lobby, serving the classic and cherished Peninsula Afternoon Tea, along with all-day dining showcasing British and international cuisine.
Chinese Restaurant, a chic destination for sophisticated Cantonese dining, which includes a main dining room, a dim sum bar, a tea room and two private dining salons, which can be connected to form a larger room for hosted events.
Cigar Lounge, an intimate private gathering space for cigar aficionados with an outdoor terrace. Cigar lockers are available for guests to store their cigars.
Rooftop Restaurant and Bar, offering contemporary British cuisine with a stunning view over Wellington Arch and Buckingham Palace Gardens from its main dining room, alfresco dining terrace, and two private dining areas.
The Peninsula Boutique & Café, providing light meals, an array of sweets and pastries, and signature Peninsula chocolate creations in a street facing location.
In-room Dining, available to guests 24 hours, 7 days a week, offering a selection of dishes from The Lobby, the Chinese and the Rooftop restaurants.
Enjoying a spectacular location overlooking Hyde Park Corner and the Wellington Arch, in the heart of Belgravia, The Peninsula London will welcome guests from early 2023.
EVENTS
The hotel’s eight unique event spaces include six meeting rooms, a 15 – seat screening room, and the grand ballroom.
SPA AND FITNESS
An opulent sanctuary for health and beauty pursuits, which encompasses a state – of the-art fitness centre staffed by personal trainers; a splendid 25 - metre (82- foot) indoor pool with submerged speakers for under water music; dedicated saunas and steam rooms for men and women; six private rooms and one couple treatment room
where guests can indulge in spa offerings like therapeutic massage, aromatherapy, and face and body treatments.
SHOPPING ARCADE
The hotel features a shopping arcade, where discerning style-minded guests can browse among eight exquisite luxury boutiques.
PRIVATE LUXURY RESIDENCES
An exclusive selection of 25 private luxury residences offers an oasis of serenity in the heart of the city, where residents can enjoy the luxury of Peninsula hotel ser vices along with exclusive facilities.
