Client Experience and Onboarding Specialist | TheFork
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Client Experience and Onboarding Specialist | TheFork

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Client Experience and Onboarding Specialist | TheFork

Sobre el trabajo



Welcome to our fabulous world. 🍴We are  TheFork . Our mission is to   bring happiness through amazing dining experiences,  thanks to our 3 main products :  

📱  TheFork App  : the restaurant discovery and booking app for every occasion 

🖥️  TheFork Manager  : the tool to digitize restaurant operations and be in full control of your business 

💳   TheFork Pay & gift cards :  the new and amazing dining payment experience 

Creator of a unique model that disrupted the restaurant industry 15 years ago, we are now the  leading dining platform  across Europe and Australia. We are experiencing an exciting period of growth, and we need the greatest folks onboard. Together, we will make our wildest dreams come true! We strongly believe that our mission can only be achieved if we also bring happiness to our working environment. We do this by providing a  flexible, multicultural  and positive environment  where each individual has the space to grow. 

We nurture this happy culture through our  core values : We are better together -  We act like an owner - We genuinely care for our users and customers - We believe in transparency - We never stop learning - Speed wins 

What you will do:

  • The B2B Trainer will focus on training our new restaurants in our software solutions.
  • You have to adapt your pitch to many type of restaurants by phone; in the restaurant or running virtual trainings.
  • Getting our restaurants to understand that the digitalization of their establishment is a step for their development
  • Make our restaurants change their way of working and use our services appropriately
  • Create needs to upsell and cross-sell products.
  • Availability to travel
  • The role requires the ability to work independently to meet individual goals as well as those of the wider team to support the UK region.


Who you are:

  • Self-motivation and a proactive attitude is key to being successful in the role
  • Pedagogical orientation
  • Problem-solving skills
  • Experience with e-learning platform and SAAS systems
  • Team player, Customer Orientation, Results-oriented, Dynamic and perseverant
  • Strong ability to influence at all levels, strong instruction and teaching skills
  • Previous experience of at least one year in a commercial, prospecting and customer management B2B online environment and / or leisure-restoration.
  • Languages: Fluent in English
  • Excellent communication and people skills
  • Serious and committed, with polite and positive attitude
  • Experience with restaurants
  • Knowledge of Salesforce a bonus  


What we offer:

😄   An awesome team (not everybody like our jokes, but we try our best) 

🏠 A Permanent contract (that can be useful in life) 

⚖️ Flexible working environment (2 days home office per week) 

💸 Competitive fixed salary, bonus and equity (yes, equity!) 

🍕 Lunch vouchers available 3 working days per week  

🌎 International teams - More than 30 nationalities and 16 offices worldwide 

🏳️‍🌈 Highly inclusive working environment 

🤸‍♀️ Lifestyle benefits that can be used to reimburse physical, leisure activities, family support, travel etc 

🎓 Continuous learning and development programs (with full access to LinkedIn Learning!) 

😌 Free access to the Calm app  

🏥 Health insurance fully covered by the company 

👩‍🦽 Life Insurance and Disability at no cost to the employee  

👴 Attractive pension plans  

🍴 Amazing offices with dining, coffee point on each floor, and leisure area    

🎤 Team building events (we love karaoke. A lot. A lot.) 

We believe that we are better together, and at TheFork we welcome you for who you are.  Our workplace is for everyone, as is our people powered platform.  At TheFork, we want you to bring us your unique perspective and experiences, so we can collectively keep disrupting the restaurant industry and go from good to great. 

Cerrada

Client Experience and Onboarding Specialist | TheFork

London, Reino Unido

A tiempo completo, Indefinido

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