Descripción de empleo
As a Viking Shipboard Leader, you represent Viking’s values and leadership philosophy (Hávamál). You are a hospitality professional who demonstrates passion for excellence, who takes ownership for your areas of responsibility, and who believes in empowering your team with the skills, knowledge, and tools to succeed. You are an exceptional role model for the Viking Family and have strong motivation to achieve the company’s goals and objectives. You are flexible, stress resistant, focused, and a truly committed team member.
PURPOSE OF POSITION
The Public Health Officer ensures the smooth and efficient operation of all Public Health aspects in the Hotel and Deck & Engine Departments and that they are in line with company policy and procedures.
It is your responsibility to guide and assist all departments on the vessel to maintain the highest Public Health Standards, and to create a friendly, guest-oriented service culture to ensure Guest satisfaction and repeat business, which in turn, will increase revenue and profitability of the company.
Conduct audits and inspections in all departments and outlets onboard, and communicate identified deficiencies to the process owner, as required.
For all departments advise on the correct procedures and standards, assist in establishing corrective actions and source relevant public health assistance and resources.
In terms of the Integrated Pest Management (IPM) program ensure that: the program is in effect and functional for the vessel; a central point of record collection is maintained; conformity on active and passive monitoring are verified; certified pest control applicators are verified; events are coordinated when the IPM contractor is onboard; the pesticide inventory is kept safe in the Public Health Officer’s possession; responses to infestations are coordinated.
As head of the Response Team, manage and control the Outbreak Prevention and Response Plan (OPRP).
Function as an asset and provide support to individual process owners, for all other areas of Public Health compliance.
Identify crew who are required to attend VSP and/or ShipSan seminars.
Be familiar with the Public Health regulations of the individual countries/regions that the vessel sails in and advise all departments, accordingly.
In conjunction with all relevant Department Heads, conduct Public Health and Sanitation Training for all Hotel and Deck & Engine personnel and retain all necessary training records. Training includes but is not limited to hands on training for chemical usage/handling, equipment handling, cleaning techniques, time control plans and out log filing i.e. blast chiller logs, cooling etc.
Monitor and audit relevant Public Health records and retain all records that the Public Health Officer is responsible for, coordinate routine and unannounced onboard inspection events.
Periodically verify the proper storage of chemicals onboard and check all chemical stores.
Establish a cleaning schedule for food handling areas and verify its functionality.
Periodically monitor the loading pier ensuring that all items are of the highest quality and at the proper temperature, and oversee that all receiving parties onboard, conduct their incoming shipment for pest inspections, prior to boarding.
Inspect shoreside facilities that provide onsite cooked food to Guests. Such inspection can occur in the following instances: at the discretion of the Public Health Superintendent; at the beginning of itineraries/seasons; in response to Acute Gastroenteritis (AGE) symptoms among passengers having attended and certain tour; by suspicion based on previous observations by tour escorts.
Meet with Team Leaders on a daily basis for “The Daily Reunion”, to provide feedback & operational updates as well as to ensure that your department is performing to Viking’s STAR Service Standards.
Ensure you always wear the appropriate and task specific Personal Protective Equipment (PPE) as required for your duties onboard. Always use correct lifting techniques to prevent injuries.
Uphold impeccable grooming standards at all times by complying with Viking’s Image and Uniform Standards; ensure that company property is appropriately secured and protected, especially during rough weather conditions, in order to prevent unnecessary loss or damage.
Positively contribute to achieving/succeeding Hotel and Deck & Engine KPI goals (quality & financial) for the Hotel and Deck & Engine Department; have full knowledge about safety & security procedures and can operate in line with all Public Health, Environmental and Safety & Security Policies; participate in all training concerning onboard training, safety & security, fire prevention, evacuation exercises as required by the company.
This document describes the primary activities, duties and responsibilities of this position. Your manager or supervisor may assign additional duties and responsibilities to you.
A required minimum of 3 years plus experience as a Public Health and/or Public Health Officer or similar position, within a 5 Star hospitality and/or restaurant environment. Shipboard experiences are required.
A strong background in Public Health in all relevant onboard areas and is required. This includes food safety, potable water safety, IPM, recreational water facility safety, manual and mechanical ware washing, housekeeping, and outbreak control.
Must have attended the Vessel Sanitation Program seminar, at least once. A certificate is required.
Fluent in English - must have excellent English communication skills to clearly interpret and orate documents and to effectively communicate with Ship’s Command and Senior Management. The ability to speak additional languages is an advantage.
Flexible, stress resistant, committed team player; strong administration skills are preferred and must be proficient with PC based databases, spread sheets, and word processing systems.
Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards are required, team builder with exceptional work ethic, motivational skills and coaching abilities.
GUIDELINES AND REGULATIONS
Implement Standard Operating Procedures & STAR Service Standards within the department.
Ensure appropriate appearance and clothing according to the updated Grooming Standards.
The company reserves the right to change/extend this job description if necessary, at any point of time during her/his employment.
THE VIKING STORY
More than 20 years ago, Viking® set the standard for what river cruising should be, and today we are the leader that all others follow. In 2015, we took the same small ship, destination-focused experience to the seas and reinvented ocean cruising. Over the years Viking has won numerous ocean and river cruise line awards from Condé Nast Traveler, Cruise Critic, Travel + Leisure, Travel Weekly and more.
Viking is a strong and dynamic company—with a growing fleet of more than 80 river ships and seven ocean vessels cruising over 100 itineraries around the world. In 2022, our guests will experience all the comfort and elegance of our award-winning fleet with two expedition ships built specifically to explore the world's most remote destinations. We will also expand our operations to the U.S. with the addition of a new Mississippi River ship.
JOIN THE VIKING FAMILY
If you have always dreamed of combining your love of travel with the ability to grow your career, consider a position at Viking. We are the world’s leading small ship cruise line, and there is tremendous potential to advance your career with us. As part of our crew, when your ship is docked at the many destinations we visit, you can explore ashore and refresh during your free time.
Additionally, with Viking’s award-winning service and thoughtfully curated onboard experiences, our guests are typically very satisfied. This, combined with Viking’s gratuity guidelines, means that you can expect to be well rewarded as an employee on board a Viking ship.