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Parcours les Cours Hôtellerie Restauration

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Culture of Services: Paradox of Customer Relations
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Understand the subtle and sometimes counter-intuitive dynamics of customer relations. Learn a fresh, cultural perspective on service-focused industries.
Durée
2 mois
Format
En ligne

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Introduction to Hospitality and Tourism Industry
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This MOOC is for individuals who are desirous of discovering the career opportunities and adventures available to and experienced by the Hospitality/Tourism industry professional person.
Durée
1 mois
Format
En ligne

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Bocconi University - Master in Tourism Economics and Management
Food & Beverage Management
Bocconi University - Master in Tourism Economics and Management
The objective of this course is twofold: first, we will focus on contemporary challenges that managers and entrepreneurs in food and beverage businesses should be able to face; and second, we will provide models and tools to design and implement appropriate courses of action to satisfy customers and build an advantage over the competition.
Durée
13 heures
Format
En ligne

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Leaf to Cup: Learning About Tea
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From where its cultivated to how to steep the perfect cup. This class will explore the different types of tea, harvesting methods, and the fun part - tasting and pairing! No prior knowledge required - just an interest to learn about this amazing plant! Whether you are a tea novice or a connoisseur there’s something here for you!
Durée
1 heure
Format
En ligne
The Essentials of Bartending
European Bartender School
Whether you're a complete beginner or a bartender wanting to brush up on your skills – on this in-depth online course, you'll learn core recipes, methods and key historical facts from our expert instructor.

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Creativity and Beer: A Brewmaster's Guide to Flavor Emulation
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In this 40-minute class, The Brooklyn Brewery's award-winning brewmaster Garrett Oliver reveals his creative process for developing new beer recipes. Watch Garrett create an emulation beer of his own based on Mexican mole sauce, and learn his process for selecting a base beer, researching the food he is emulating, finding ingredients, and determining when those ingredients should be added to the brew. You'll then apply his lessons to your own work as you create an emulation beer recipe of your own. Whether you are simply a fan of beer or an avid home brewer, this class will challenge your creativity and provide access to Garrett's world-renowned expertise. The results should taste pretty good, too! Please note that this is NOT a Brewing 101 class. Garrett goes through the process of creating a beer recipe, but he does not guide you through every detail of actually brewing beer.
Durée
41 minutes
Format
En ligne

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Social Media Management
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This course equips you with critical content creation and management skills. You’ll learn how to create effective social media posts and how to create a strong brand to help you build a social media presence. You’ll also learn how to establish an ongoing process to manage your content. This includes setting up a content calendar, managing and moderating your posts, analyzing data for insights and iteration, and how to increase post effectiveness. You will end the course with real-world application of your skills through a content management project.
Durée
11 heures
Format
En ligne

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Sales Pitch and Closing
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In Course 3 of the Art of Sales Specialization, you will learn how to give great presentations with dashing style and self-confidence. You will also learn how to ask the looming closing question. Finally, you will learn how to develop your brand and go above and beyond for your clients.
Durée
14 heures
Format
En ligne

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Managing Marketing in the Hospitality and Tourism Industry
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Learn the latest principles and theories in marketing and how to apply them to the hospitality and tourism industry.
Durée
2 mois
Format
En ligne

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Finance for Everyone: Smart Tools for Decision-Making
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In this introduction to finance course from Michigan learn to apply frameworks and smart tools for understanding and making everyday financial decisions.
Durée
1 mois
Format
En ligne

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Financial Analysis for Decision Making
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Learn how to analyze business opportunities for their financial viability and secure funding to start and grow your business.
Durée
1 mois
Format
En ligne

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Exercising leadership foundational principles
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Mobilize people to tackle tough problems and build the capacity to thrive through the dangers of change
Durée
1 mois
Format
En ligne

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Getting Started with Google Sheets
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Google Sheets is a robust, cloud-based application that empowers you to create sophisticated spreadsheets. Whether you are working at your desk—or from your smartphone or tablet on-the-go—Google Sheets helps you organize, analyze, and share your most important data.
Durée
5 heures
Format
En ligne

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The Manager's Toolkit: A Practical Guide to Managing People at Work
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The aim of this course is to give you a practical guide to managing people at work.
Durée
1 jour
Format
En ligne

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Communicating Accross Cultures
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By the end of this project, you will be able to build a simple budget using Google Sheets. You will be able to easily capture variances and identify trends. You will be able to format your budget, identify and communicate drivers of variances and make the budget presentable. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.
Durée
32 minutes
Format
En ligne
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