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Parcourez les Cours Hotellerie Restauration

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Crisis Communication
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Every organization needs to plan how to communicate internally and externally in the event of a crisis. In this course, business communication expert Laura Bergells walks you through the process of preparing your organization to communicate with employees, customers, suppliers, media, and the public at large. She'll cover identifying audiences, assembling a crisis response team, crafting an initial statement, and evaluating your response once the crisis has passed.
Durée
1 heure
Format
En ligne
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Research Methods in Tourism Studies
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Explore the science of research methods in relation to analysing the travel and tourism industries.
Durée
1 mois
Format
En ligne
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Market Research Specialization
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Offered by University of California, Davis Research Techniques + Data = Marketing Superhero. Deliver valuable customer insights for your business.
Durée
4 mois
Format
En ligne
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General Receptionist
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This General Receptionist course will help you obtain the basic office skills necessary to perform professionally and efficiently the daily tasks required of a receptionist. As you progress through each lesson you will learn how to become a skilled receptionist in today's technology-based offices.
Durée
Flexible
Format
En ligne
English pronunciation in a global world
In this course you will improve your English pronunciation skills and learn about speaking English in today's globalised world.
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Certified Front Desk Representative (CFDR) Online Program
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Identifying equipment and systems used by front desk staff Understanding the importance of key control Identifying the steps and tasks involved in pre-arrival, check in, and departure Demonstrating effective sales and upselling techniques used by the front desk.
Durée
Flexible
Format
En ligne
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Digital Marketing Specialization
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Offered by University of Illinois at Urbana-Champaign Drive Customer Behavior Online. A six-course overview of the latest digital marketing skills, taught by industry experts.
Durée
8 mois
Format
En ligne
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Front Office Management Certificate
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Historical perspective of hotels and any other establishment that require a good front office department Sources of revenue for hotels Improving the meeting and function space of hotels Deciding on your desired profit margin by effectively factoring cost of rooms, foods and opportunities Different classification of hotels Target audience for hotel establishments Effectively differentiating room sales by dividing your accommodations into group rooms and transient rooms Understanding market segmentation including corporate segments, group market segments, business segments, group market segments and pleasure segments Different types and designations of hotel rooms Importance of good architecture in providing excellent hospitality service Effectively managing a hotel and its front office How to meet and greet guests and guide them to their excellent room accommodations? Determining the best mode of payment Training the front desk clerk Deciding on the best room rate structure Working with the property management system Accurately performing night audits Providing the best housekeeping services Measuring the performance of the hotel and the guest service on a regular basis
Durée
Flexible
Format
En ligne
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HACCP for Supervisors and Managers
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The aim of this training is to develop an understanding of HACCP-based food safety management, and how it is best implemented and maintained in a food business or organisation.
Durée
3 heures
Format
En ligne
International Culinary Studio
Cake Baking
International Culinary Studio
Our Professional Cake Baking Course has been designed to give you the techniques and skills to become a successful cake baker. If you are an aspiring cake baker, then this is the course for you. You will be sure to impress your family and friends or turn your hobby into a business! In this programme you will have access to over 200 demonstrated videos of different cakes and baking products and will bake three different cakes for submission to the Chef Instructor who will give you individual feedback. You can choose to make any three cakes, including: Basic Cakes – Marble Cake with Chocolate Anglaise Sponges – Sponge Fingers which will be used in a Tiramisu Healthy Cakes – Carrot Cake with a Cream Cheese Icing Gateaux – Banana Sponge Roll Genoese Sponge – Hazelnut Cream Icing Fruit Cake – Decorated with Fondant Icing
Durée
3 mois
Format
En ligne
Russell Partnership Technology
Hospitality Business Acumen
Russell Partnership Technology
Advance your knowledge and understanding of finance within the hospitality industry This online course will teach you the finance and business acumen that are required to succeed within the hospitality industry.
Durée
4 heures
Format
En ligne
Reception Academy
Opera PMS Hotel Software Home Study
Reception Academy
Learn Opera PMS from the comfort of your home. This course comes with access to the real software.
Durée
3 mois
Format
En ligne
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Rouxbe Membership
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Durée
Flexible
Format
En ligne
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Office Management and Reception Diploma
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How to handle staff and understand their performance The legal side of various policies and health and safety Communication How to deal with customers and individuals The financial side of things Office layouts The art of delegation Social media How to handle meetings, including chairing them
Durée
15 heures
Format
En ligne
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Hotel Reception Diploma
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What You Will Learn In this course you will learn the following: A basic overview which covers everything from career opportunities to how to be a successful hotel receptionist. Learn the standard procedures relating to hotel receptions. Learn how to check guests in and out and how to take reservations and so much more. Identify with the importance of customer service. Learn about empathy, communication and how to make a good first impression. Get to grips with communication skills. Learn about verbal, non-verbal and written communication skills within this busy and fast paced environment. Learn the basics of handling the telephone in a professional manner. This module covers telephone etiquette and what you should and should not do. Understand how to handle difficult guests. From time to time you will be faced with unhappy guests. Learn the different types of guests, tips on how to deal with them and so much more. Get an understanding of the basic daily administrative tasks. Know what qualities you will need along with organisational skills and the ability to multi-task. Identify what computer skills you are going to need to know. Understand the need for a good quality property management system and how to use OPERA and so much more. Learn about the importance of branding within the hospitality industry. Understand the importance of a star rating and what the rating means. Determine the importance of being a team player and working with other departments within the hotel. Get a good understanding of health and safety within the hotel environment. Learn the different safety and security topics that relate to the hotel environment along with what you need to know to ensure safety in the reception area at all times. Learn how to sell the hotel services to your guests and the benefits of upselling, along with how to use certain sales techniques. Identify how to dress in a professional manner to make a good first impression on guests as well as learn how to deal with stress in this front line position. Know any legal issues relating to your position as well as the future for the hotel receptionist.
Durée
10 heures
Format
En ligne
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