Accor HQ
Publiée
Banquet Supervisor
À propos du poste
Primary Responsibilities
• Behaves and acts (as a Banquet Supervisor) in an exemplary fashion, embodying the brand mindset, and discipline
• Helps employees improve their skills and provides support for career development
• Assists a Captain to manage the team
• Assists a Concierge floor to organize the event with the client from A to Z
• Ensures guest satisfaction, quality and high standards of service for customers
• Knowing about Costing (Daily worker and guest supply)
Customer relations
• Ensures guests are well looked after, from the moment they arrive to the time they leave
• Enquires whether guests are satisfied throughout the meal
• Offers attentive service to guests, adapting to any constraints
• Establishes good relations with guests, offering advice and fostering customer loyalty
Professional techniques / Production
• With Banquet Manager organises the work for the team, including the need to multi-skill in employees' job
Requirements
• Helps Captain to ensure information is properly passed on to the team (briefings and debriefings with the kitchen
staff etc)
• Ensures the point of sale is prepared to a high standard
• Ensures equipment is used correctly
• Takes the global level of activity into account when managing the flow of guests, placement at tables and
Reservations
• Assists a captain to check and evaluate the quality and speed of waiter service
Team management and cross-departmental responsibilities
• Evolves working methods in line with brand philosophy
Sales, etc)
• Respects labour law, particularly when preparing work schedules
• Assists Captain to integrate, train and manage personnel
• Ensures his/her staff are well presented (clothing, personal hygiene etc)
• Assists the floor concierge to ensure smooth coordination between the different departments (Steward, kitchens,
Sales, etc)
Commercial / Sales
• Knowing product Banquet for up selling to the guest during tech meeting
• Knowing product Banquet for up selling to the guest during tech meeting
• Offers suggestions and advice to guests regarding the different services available
• Is attentive to guests' requests and meets them
• Increases revenue for the point of sale through additional sales techniques
• Helps increase guest loyalty through quality of service
Management and administration
• Make action plan for every big event and make sure the event running well
• Shares the responsibility for meeting the department's targets with his/her superior, by:
- respecting the procedures and internal audits personally applicable (Eval Pack and HACCP)
- ensuring respect of the procedures and internal audits applicable to the team
- make report for Costing in every event
• Takes part in inventories and manages stocks under his/her responsibility
Hygiene / Personal safety / Environment
• Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting
HACCP regulations
• Respects the instructions and safety guidelines for the equipment used
• Applies the hotel's security regulations (in case of fire etc)
• Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)
Work Experience
Knowledge and Experience
- Minimum Primary school education
- Additional certification(s) from a reputable Culinary school will be an advantage
- Minimum 5 years of relevant experience in a similar capacity
- Good reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
Competencies
- Good communication and customer contact skills
- Service oriented with an eye for details
- Ability to work well in stressful & high-pressure situations
- A team player & builder
- A motivator & self-starter
- Well-presented and professionally groomed at all times
Benefits
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
- Département: Événementiel
Banquet Supervisor
Temps plein, Indéfini
Date de début du contrat:
Date d'entrée en fonction (au plus tard):