Banquet Supervisor
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Banquet Supervisor

Accor HQ

Publiée

Fermé

Banquet Supervisor

À propos du poste

Job Description

Primary Responsibilities 

• Behaves and acts (as a Banquet Supervisor) in an exemplary fashion, embodying the brand mindset, and discipline

• Helps employees improve their skills and provides support for career development

• Assists a Captain to manage the team

• Assists a Concierge floor to organize the event with the client from A to Z

• Ensures guest satisfaction, quality and high standards of service for customers

• Knowing about Costing (Daily worker and guest supply)


Customer relations

• Ensures guests are well looked after, from the moment they arrive to the time they leave

• Enquires whether guests are satisfied throughout the meal

• Offers attentive service to guests, adapting to any constraints

• Establishes good relations with guests, offering advice and fostering customer loyalty


Professional techniques / Production

• With Banquet Manager organises the work for the team, including the need to multi-skill in employees' job 

 Requirements

• Helps Captain to ensure information is properly passed on to the team (briefings and debriefings with the kitchen 

 staff etc)

• Ensures the point of sale is prepared to a high standard

• Ensures equipment is used correctly

• Takes the global level of activity into account when managing the flow of guests, placement at tables and 

 Reservations

• Assists a captain to check and evaluate the quality and speed of waiter service


Team management and cross-departmental responsibilities

• Evolves working methods in line with brand philosophy

Sales, etc)

• Respects labour law, particularly when preparing work schedules

• Assists Captain to integrate, train and manage personnel

• Ensures his/her staff are well presented (clothing, personal hygiene etc)

• Assists the floor concierge to ensure smooth coordination between the different departments (Steward, kitchens, 

 Sales, etc)


Commercial / Sales

• Knowing product Banquet for up selling to the guest during tech meeting

• Knowing product Banquet for up selling to the guest during tech meeting

• Offers suggestions and advice to guests regarding the different services available

• Is attentive to guests' requests and meets them

• Increases revenue for the point of sale through additional sales techniques

• Helps increase guest loyalty through quality of service


Management and administration

• Make action plan for every big event and make sure the event running well

• Shares the responsibility for meeting the department's targets with his/her superior, by:

 - respecting the procedures and internal audits personally applicable (Eval Pack and HACCP)

 - ensuring respect of the procedures and internal audits applicable to the team

 - make report for Costing in every event

• Takes part in inventories and manages stocks under his/her responsibility


Hygiene / Personal safety / Environment

• Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting 

 HACCP regulations

• Respects the instructions and safety guidelines for the equipment used

• Applies the hotel's security regulations (in case of fire etc)

• Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)



Work Experience

Knowledge and Experience

  • Minimum Primary school education
  • Additional certification(s) from a reputable Culinary school will be an advantage
  • Minimum 5 years of relevant experience in a similar capacity
  • Good reading, writing and oral proficiency in English language
  • Ability to speak other languages and basic understanding of local languages will be an advantage

Competencies

  • Good communication and customer contact skills 
  • Service oriented with an eye for details
  • Ability to work well in stressful & high-pressure situations
  • A team player & builder
  • A motivator & self-starter
  • Well-presented and professionally groomed at all times


Benefits

• Employee benefit card offering discounted rates in Accor worldwide

• Learning programs through our Academies and the opportunity to earn qualifications while you work 

• Opportunity to develop your talent and grow within your property and across the world

• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21



Fermé

Banquet Supervisor

West Nusa Tenggara, Indonésie

Temps plein, Indéfini

Date de début du contrat:

Date d'entrée en fonction (au plus tard):

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