Front Office Manager (Duty Manager)

Company Description

Become a part of the team that is creating a new destination landmark where in focus is culture for colleagues and cultivating excellence.  At Raffles Boston we believe that our unique cultural DNA is one of our most valuable assets, and are committed to making sure it is understood and embodied by every member of our team.  This starts from the very first moment that a potential colleague comes into contact with us, and continues throughout their time at the hotel.

Job Description

The Front Office Manager is responsible for all aspects of guest service and guest satisfaction that is generated and maintained by daily operations of the front office, including, but not limited to front desk, guest services, concierge, and Raffles Service(telephone), while consistently achieving exemplary guest service and adhering to Raffles policies and procedures.

Qualifications

• Professional manner, outgoing personality, self-driven
• Bachelor's Degree in Hospitality Management preferred
• Minimum 2 years previous Front Office experience, 1+ year in supervisory role
• Experience in a luxury environment is preferred
• Able to work calmly under pressure, possess excellent interpersonal, written and verbal communication skills                                   
• Highly organized with the ability to be flexible with hours, days off, assignments and additional duties

Additional Information

• Employee benefit card offering discounted rates in Accor worldwide for you and your family. 
• Excellent Company benefits including medical, dental, vision, life insurance, 401K and more. 
• Personalized development opportunities across Accor's extensive brand portfolio.
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.