Manager, Information, Communication & Technology

Company Description

Fairmont Royal Pavilion is a beautiful 75 room property located on the platinum coast of beautiful Barbados, which focuses on the growth and development of staff by offering learning opportunities to gain valuable experience in the business

Job Description

MANAGEMENT: Is responsible for the Strategic IT management as which includes relationship management with Hotel GM, EXCOM, HODs and other business critical users. Is responsible for the proper business planning and budgeting of IT expenditures for the Hotels, as well as for compliance with the Accor IT policies and guidelines. Is creating business cases for justification of investments and expenditures to support the approval process. Is responsible for a regular status report about the Hotel's actual IT situation to the Director Finance & Business Support, GM and Director of Talent & Culture. Initiates and manages IT projects and consults the DOF AND GM on strategic IT matters concerning the Hotel. Talent Development and performance management is also part of this role.

 HARDWARE: Ensures that the hotel works with Accor Hardware partners. Has a good relationship to Hardware Partners. Supports the Hotel in resolving Hardware issues through escalation of issues with Hardware partners. Considered as Hardware: Computers, Servers, Routers, Switches, Cables, PABX, Monitors, and Screens, Point of Sale devices, all relevant interfaces, UPS and related devices, and other active components.

 SOFTWARE: Ensures that all Accor IT Policies and Guidelines are being applied in the hotel. Ensures that only original and properly licensed application programmes according to the IT management’s policy and requirement are running on the hotel’s systems and computers. Has a good relationship to the Software suppliers. Supports the hotel in resolving Software issues by escalation of issues to Software suppliers.

 USER: Ensures that no user in the hotel has access to programs other than needed to perform the job. Develops and delivers IT Training programme  (in coordination with the T&C Department). This is to enable the best possible know how, skill level and use of systems by all employees in the Hotel.

 SECURITY / DATASAFE: Is responsible for compliance of the Hotel with Accor IT Security Policy. Is responsible for the backup of all relevant user generated data, be it part of the general system or personal systems. He/she assures that always relevant backup policies are duly respected, and the system reaches the highest level of security.

 Position also include day to day operations in the clustered hotels and implementation, upgrades and enhancements of brand standards, various new technologies, systems and projects and in new and existing hotels. Those systems include (and might not be limited to):

        · Servers Infrastructure – Physical and Virtual

          Networks – Data, Voice and Wi-Fi

          Property management systems (PMS) replacement or upgrade and alignment

·         Central profile solutions (CP)

·         Central reservations systems (CRS)

·         Revenue management systems (RMS)

·         Various middleware / Interfaces

·         Data warehouse, reporting and Business Intelligence (BI) – Interface Only

·         Sales force automation (SFA) - Interface

·         Customer relationship management (CRM)

·         Point of Sales application

·         Back office accounting software application

·         Procurement and inventory management application

·         IP TV

·         Human resources management system

·         ACCOR brand signature systems (Commercial Systems, WIFI everywhere, etc...)

Qualifications

Bachelors Degree in Information Technology