Sales Manager
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Sales Manager

Belmond Hotels



Sales Manager

À propos du poste

Our Story:

It all began in 1976 when we received the keys to the legendary Belmond Hotel Cipriani in Venice. A year later, we began collecting the carriages for the Venice Simplon-Orient-Express, which launched in 1982 to whisk intrepid travellers to La Serenissima in style.

Belmond joined LVMH Moët Hennessy Louis Vuitton in April 2019, reinforcing our place among the international leaders in luxury. For over 40 years, we have followed our pioneering spirit and passion for authenticity to create and uncover some of the world's greatest travel adventures.

Napasai, A Belmond Hotel, a slice of Paradise between jungle and sea. Set in 43 acres of lush tropical gardens on Koh Samui's northern shore. Our retreat offers Glamour and extra sparkle. The best authentic Thai Hospitality.

We are looking for a dynamic and passionate Sales Manager to join our team at Napasai, a Belmond Hotel, Koh Samui, Thailand.

Key Responsibilities:

The Sales Manager reports directly to the General Manager and is a key member of the hotel's management team.

Activities :

  • Promotes the hotel as often as possible through entertaining, site inspections, and presentation etc., of the hotel.
  • Pro-actively and creatively seek ways to generate revenue for accommodations, groups and F&B and events and media.
  • Creates and manages a database of previous and potential clients.
  • Oversees and manages all events for the hotel across teams when tasked by the General Manager.
  • Helps develop sales collateral (brochures, kits, presentations, proposals, newsletters, promotions, etc.)
  • Supports GM with general administration for client follow up (individual and group requests) including scheduling appointments, supporting the contracting and proposal process, client correspondence and distributing collateral/business information.
  • Pays visits to former, existing and potential commercial accounts.
  • Defines precisely guest requirements and ensures that the guest services offered correspond effectively to their requests.
  • Provides after-sales service and in particular to ensure any guests complaints are taken seriously and discussed with the respective departments if necessary.
  • Welcomes in the hotel any important guests whom he/she has approached.
  • Negotiates prices with the clients.
  • Confirms verbal proposals in writing.
  • Carries out sales calls and introductions, prospect new clients and sales leads. Attend meetings, FAMs, meals or dinners for visiting agents, media or groups.
  • Seeks ways and implement ways to advertise and promote the hotel and events in local media and social media, in coordination with the regional marketing team.
  • Prepares and arranges sales quotes and proposals for groups for accommodation and F&B events, close and confirm bookings. Handle correspondence to answer requests, information, questions, etc.
  • Arranges and conducts show rounds of the hotel and facilities to potential clients.
  • Attends consumer events in Bangkok when necessary representing the company
  • Conducts research projects and prepare reports as requested.
  • Assists General Manager with social media when needed and help to promote the hotel and events with the local community via social media, media outreach or sales calls
  • Keeps the department and other relevant departments updated and informed of F&B and sales related activities.
  • Daily communication with HOD for detailed information for restaurant reservations, event enquiries, banquets and events.
  • Briefing F&B staff for up-coming functions, banquets and events.
  • Be the point of contact for guests for wedding bookings, as well as F&B events, banquets and functions.
  • Participates in hotel inspections and keeps up to date on competitor’s events and prices, as well as local event products and suppliers.
  • Assist in drawing up the commercial plan annually with the Divisional Director of Sales, Asia.
  • Assist in drawing up the quarterly social media plan with the Marketing team, APAC
  • Keeps a record on former, existing, potential clients and a profile of each of them in OSC/Infor.
  • Prepares a tentative monthly schedule to record all sales and records related activities for the preceding month.
  • Presents a summary of his/her visits to the Director of Sales, Asia/ General Manager on a weekly basis (Weekly Sales Plan) prior to and after the week is completed.
  • Ensures that the invoicing effectively corresponds to all services agreed upon and rendered.
  • Ensures that all new clients have no negative credit references.
  • Records all daily sales calls using OSC.
  • Records the statistics of his/her accounts using TRAC
  • Submits production reports on his/her list of accounts on a monthly basis.
  • Keeps himself/herself well informed about the operations especially in key departments (Front Office, F&B, and Banqueting etc.)
  • Applies rates in accordance with the Divisional Revenue Director’s instructions.
  • Closely observes matters pertaining to competition (sites, prices, services offered on a regular basis – quarterly or more often if need to be).
  • To be fully conversant and comply with Belmond's policies and procedures.

General Duties:

  • To be fully conversant and comply with Belmond's policies and procedures.

Our Benefits:

  • The position full-time based in Samui Island, Surat Thani Province in a Gulf of Thailand
  • Local packages with Competitive salary and benefits
  • Ongoing Learning and Development opportunities with Belmond and LVMH

Sales Manager

Ko Samui, Thaïlande

Temps plein, Indéfini

Date de début du contrat:Dès que possible

Date d'entrée en fonction (au plus tard):