Front Desk Agent

An Exhilarating Opportunity

Are you ready to be part of our Trailblazing FIVE Tribe that's setting the Gold Standard in Front Office? FIVE Hotels and Resorts is seeking a bold and innovative individual who's passionate about creating unforgettable, Next-Level experiences for our guests and other ‘FIVERs’. Famed for its high-energy lifestyle, entertainment, and culinary offerings, FIVE is the epitome of daring glamour, and includes these famous luxury lifestyle destinations:

• Dubbed the hottest hotel in Dubai, the dare-to-be-different FIVE Palm Jumeirah is home to award-winning restaurants, bars, and Dubai’s #1 rooftop club.
  
• An uber-chic hotel capturing the excitement of new Dubai, FIVE Jumeirah Village is the world's most-reviewed hotel on Booking.com. With 269 private pools and jacuzzies, the hotel promises an exclusive chic penthouse lifestyle.
  
• Switzerland’s ultimate entertainment hotspot, FIVE Zurich’s luxury lifestyle award-winning restaurants, rooftop club and buzzing pool are centered around FIVE’s hallmark musical stylings.
  
• Ready to launch in Q4 of 2023, FIVE LUXE is a prime beach property in Jumeirah Beach Residence. Embodying the unique ‘Vibe at FIVE,’ it will offer ultra-luxe, eco-conscious residences for luxury aficionados.
  

The Team

‘FIVERs’ are cultured yet chic, confident yet self-effacing, and work hard to play even harder. As a FIVE Tribe Member, you'll personify the distinct 'FIVE-Styled Vibe' and use it to create Insta-Perfect experiences for our guests that keeps them coming back for more. If you dream of being surrounded by like-minded individuals who share your passion for delivering unforgettable moments that last a lifetime – then look no further.

The Candidate

Your outstanding communication, leadership and organisational skills enable you to be a natural self-starter. You're a creative and critical thinker that implements hand-crafted solutions, which set new standards of excellence. You have an eye for detail and exceute tasks with precision and finesse. Your outgoing and approachable nature enables you to connect with other ‘FIVERs’ and key stakeholders, ensuring their Journey at FIVE is nothing short of sensational.

So, have the best time ever by joining our Front Office Team as Front Desk Agent to deliver exceptional experiences across our award-winning lifestyle destinations. Jump on board and unleash your potential in an exciting and buzzing environment that will take your career to new heights!

Sustainable Indulgence at FIVE

FIVE is a leader in sustainable luxury living and hospitality. The company's science-meets-styled Sustainable Indulgence at FIVE philosophy has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. These achievements highlight FIVE’s comprehensive and committed scope of sustainability strategy permeating operations, governance and community.

An Equal Opportunity Employer

The FIVE Tribe represents over 70 nationalities across its over 1500 employees. FIVE is committed to hiring a diverse and inclusive workforce as an equal-opportunity employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a family bonded by common values and goals, celebrating people, culture and diversity.

Key Responsibilities

• Arrives punctually for duty, embodying a chic, ‘FIVE-Styled’ appearance in adherence to Uniform Standards.
  
• Demonstrates Unwavering Dedication and a sense of Pride in the workplace.
  
• Proactively Anticipates Guests' needs and responds promptly, Exceeding their Expectations with a Sensational Service Experience.
  
• Projects a Helpful and Professional Image to guests, FIVE Tribe Members and other stakeholders.
  
• Strives for Sensational Guest Satisfaction, aiming for Zero Complaints within the Department.
  
• Utilises Guests' names appropriately, fostering a Personalised, ‘FIVE-Star’ Experience.
  
• Possesses Comprehensive Knowledge of various room types, hotel facilities, operating hours, restaurants, shops, and function rooms.
  
• Stays well-informed about daily special functions, regular events and various unique experiences at FIVE, creating a Buzzing ‘Vibe at FIVE.’
  
• Familiarises oneself with FIVE’s Visionary Management Team, their roles, office locations, and availability.
  
• Adheres to Legal Requirements concerning fire safety, bomb threats, and health and safety protocols.
  
• Attends all Necessary Training sessions as scheduled, actively participating in the FIVE Journey of continuous Learning and Development.
  
• Always Maintains Next-Level Cleanliness and Organisation in all work areas, ensuring a lavish environment.
  
• Demonstrates a Comprehensive Understanding of Dubai's national history, notable attractions, and shopping areas.
  
• Upholds Professional Confidentiality, safeguarding FIVE’s reputation and never disclosing any confidential information.
  
• Resolves Guest Complaints promptly and with a ‘FIVE-Styled Approach, ensuring relevant resolutions or escalating them to the appropriate managerial level if necessary.
  
• Efficiently and accurately checks in and registers Guests according to Established Policies and Procedures.
  
• Copies and files Guests' passports upon arrival in Compliance with Legal Regulations.
  
• Stays informed about current hotel occupancy rates, average room rates, and performance against budget targets.
  
• Familiarises oneself with the Concierge Desk, Business Centre, Guest Relations, and Loyalty Club policies and procedures to provide support when required.
  
• Embraces a Sales-Oriented Mindset by anticipating Guest needs and offering suitable room options.
  
• Complies with all relevant national and company Legal Requirements and Procedures.
  
• Immediately files correspondence, forms, and related items to maintain an organised and exquisite workspace.
  
• Maintains Effective Communication and records previous and upcoming shifts in the Front Office Logbook to ensure a smooth transition.
  
• Actively Contributes to increasing hotel revenue by engaging in upselling techniques, accommodating walk-in Guests, and promoting additional services to enhance FIVE’s Award-Winning Success.
  
• Adheres to the Hotel's Credit Policy and ensures its enforcement.
  
• Updates OPERA System promptly with any changes or updates to capture the lastest guest information as required.
  
• Coordinates with the Reservations Team to ensure that Front Office is fully informed about arrivals for the day, facilitating a seamless Guest Experience.
  
• Exceutes all tasks on the Daily Check List diligently and efficiently.
  
• Exceutes any additional tasks assigned by the Front Office Supervisor, Duty Manager, or Front Office Manager, embracing the ‘Vibe at FIVE’ and delivering Boundary-Breaking service.
  

Requirements

What We’re Looking For

• Previous experience of 1-2 years in a Luxury Hotel environment is plus.
  
• Computer literacy, with a mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of Hotel PMS, specifically Opera.
  
• An elevated and energetic Conversationalist, engaging Guests with lively discussions.
  
• A welcoming and enthusiastic nature to elevate the ‘Vibe at FIVE.’
  
• Exceptional organisational skills, and a passion for delivering ‘FIVE-Star’ Guest Experiences.
  
• Strong business acumen and analytical skills, with the ability to drive revenue and manage costs effectively.
  
• A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.
  
• Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with guests, FIVE Tribe Members, and stakeholders.
  
• Next-Level Organisational and Supervisory skills, effectively leading and inspiring the FIVE Tribe to New Heights.
  
• Find creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
  
• Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
  
• ‘FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
  
• Impeccable communication skills, both verbal and written, with fluency in English (additional languages are a plus).
  
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
  

Benefits

Unmatched ‘FIVER’ Benefits

• Immerse yourself in the dynamic and exhilarating ‘FIVE Vibe,’ where no two days are the same. Discover a work environment that encourages creativity, innovation, and bold ideas.
  
• Experience rapid career advancement opportunities that allow you to grow and develop within the company. Receive mentorship and guidance from experienced professionals who are invested in your success. Build a fulfilling career path that aligns with your passions and aspirations.
  
• Enjoy attractive incentive opportunities that recognise your hard work and dedication. Be rewarded for your achievements and contributions to FIVE's success.
  

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