Conference Services Manager
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Conference Services Manager

Four Seasons



Conference Services Manager

À propos du poste

The new Four Seasons Hotel Minneapolis seeks a Conference Services Manager to join our talented team!  Don't miss this unique opportunity to be part of the world's leading luxury hotel company! 

The Conference Services Manager coordinates all requirements for various conference groups booked by the Sales Department.  They are responsible for enforcing the terms of sales letter of agreement and guiding meeting planners through the planning process.  They communicate the needs and expectations of the client with all departments in the hotel. They ensure successful execution of group and client satisfaction.


  • Negotiate with clients through the use of creative and attractive menu presentations and event proposals, to achieve both maximum revenue/profit potential and fulfillment of contractual responsibilities while satisfying client needs.

  • Coordinate with the Sales Department and Catering to insure proper utilization of function space to yield maximum revenues.

  • Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Maintain an active trace/follow-up system. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event.

  • Supervise the execution of banquet events. Review all function space with banquet manager and when necessary head house attendant. Ensure satisfaction of client at the outset of all events.

  • Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting Pre-Convention Meetings, Bi-Monthly Board of Operations, Planning Visits, and Menu Tastings.

  • Make timely and impromptu decisions, which balance client’s needs with the financial, safety and staffing goals of the hotel.

  • Find solutions to the inevitable challenges and glitches that arise while groups are on property and keep Director of Conference Services and Planning Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate.

  • Maintain knowledge of hotel facilities, capacities and dimensions of meeting space and basic operational needs of all operating departments.


  • Assist with all guest inquires within the sales, marketing and catering department, including assistance with high telephone volume and walk-in site inspections.

  • Assist Conference Services Department as required, particularly during large group movements Mentor and develop Administrative staff for future career growth.

  • Act as the liaison for all vendor/supplier related clients needs, (i.e. Audio Visual, Florists, Entertainment, Transportation, DMC, Off-site Locations etc) Provide input for the weekly forecast


  • Education: Bachelor’s Degree / CMP Certification preferred

  • Experience: 2 to 3 years experience directly related to hotel conference services.

  • Excellent reading, writing & oral proficiency in the English language.

  • Good organizational skill.

  • Attention to detail.

  • Ability to multitask

  • High level of creativity

  • Ability to work long and irregular hours, weekends, and evenings.

  • Able to negotiate, organize, delegate & work under pressure

  • Basic knowledge of audio-visual equipment and Internet technology – helpful.

About Four Seasons Hotel Minneapolis 

Four Seasons Hotel Minneapolis is an unrivaled expression of luxury. The new 37-storey building is situated at the convergence of business and leisure in Minneapolis, at the top of Nicollet Mall, the city’s pedestrian thoroughfare. A few short blocks from the Mississippi River, the mixed-use complex will also serve as RBC Wealth Management’s US headquarters.  Key features will include Gavin Kaysen, local Celebrity Chef in partnership with Four Seasons, 19,400 sq. ft. of meeting space, downtown’s only Luxury Spa and a 5000 sq. ft. Pool Deck. 

Service Culture 
Currently operating 122 hotels and resorts, and 46 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride and satisfaction in what we do. 

What to Expect 

Competitive Salary & Wages 
Affordable medical, dental, vision & life insurances with only a 30-day waiting period 

401(k) Retirement Plan 
Excellent Training and Development opportunities 
Complimentary Accommodation at other Four Seasons Hotels and Resorts 
Complimentary Dry Cleaning for Employee Uniforms 
Complimentary Employee Meals 
… and so much more! 

Learn more about what it is like to work at Four Seasons, visit us: 


Authorization to work in the United States is required, unless the candidate is currently in a managerial role with another Four Seasons location. Current Four Seasons managers may qualify for an L-1 visa sponsorship.    

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -

Conference Services Manager

Minneapolis, MN, États-Unis

Temps plein, Indéfini

Date de début du contrat:Dès que possible

Date d'entrée en fonction (au plus tard):

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