Director of Rooms
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Director of Rooms

Four Seasons

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Director of Rooms

À propos du poste



Four Seasons Hotels and Resorts offers hospitality professionals an opportunity to pursue a lifelong, rewarding career potentially spanning the globe. Attitude counts as much as skill at Four Seasons, so we hire motivated, highly driven people whom we train to perform to the best of their abilities in an environment that encourages them to flourish. Ultimately, our culture breeds success for all—including the company—and rewards it in many different ways.

Since re-opening in 2019 after a full renovation, Four Seasons Astir Palace Hotel Athens has redefined the luxury hotel market in Greece and the Eastern Mediterranean. Named Greece’s Leading Luxury Hotel in 2022 at the World Travel Awards, this stylish Athens Riviera icon dazzles all who visit with her rich heritage and serene setting overlooking the Aegean Sea.

Four Seasons Astir Palace Hotel Athens is actively looking for a Director of Rooms who will be responsible for and required to:

Main Duties & Responsibilities:

I. People Functions
  • Oversees and guides the activities of the Front Desk, Guest Services, Concierge, Housekeeping, Laundry, and Guest Experience.
  • Assures that Four Seasons standards are met, and ensures that guests, as well as employees are satisfied.
  • Directly supervises the Department Heads of the Rooms Division. Ensures thorough communication and follows-up on guest or employee requests,requirements or complaints.
  • Co-ordinate the recruitment, training, development and evaluation of employees and managers within the Rooms Division.
  • Ensures Rooms Division Departments feature the right amount of staff at the right time.
  • To maintain up to date records on rooms staff, attendance, appearance, standards, to pre-approve work, vacation, overtime or lieu time schedules, labour costs, payroll, absenteeism, turnover and disciplinary action.
  • Final approver ofemployment and/or termination of employees of the Rooms Division.
  • Drafts and implements action plans together with the Department Heads to correct  challenges resulting from operations surveys such as Leading Quality Assurance (LQA)Employee Surveys and (Medallia) guest comments.
  • The ability to communicate with employees and managers to ensure that operational needs are met and as well as ensuring that an effective divisional meeting schedule is attended and kept to ensure coordination and co-operation between departments with the division and the hotel.
  • To co-ordinate the development, interpretation and implementation of hotel and company policies, operating procedures, rules and regulations for rooms staff.
  • To attend and participate in all Planning Committee meetings and events and to join functions either social or business to develop relationships with the community and support the sales process.
  • Works harmoniously and professionally with co-workers and supervisors.
  • Create career development plans for all employees who are either part of the Talent Pool or High Potentials.


II. Product Functions
  • Promptly resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
  • To be visible in the operation and develops relationships with return guests, group contacts and other guests in order to provide personalised service.
  • To personally meet and interact with customers review all written guest comments, manage the comment feedback databases and follow up on all guest service issues.
  • Assures that Four Seasons service and culture standards are being met.
  • Participates in long-range planning for the hotel, including all rooms related CAPEX projects.
  • Takes action on all matters related to the safety, security, satisfaction and well-being of hotel guests and employees
  • Responds swiftly and effectively to any hotel emergency or safety situation.


III. Profit Functions

  • Controls labour and operating expenses through effective planning, budgeting, purchasing decisions, policy making, and inventory control, while focusing on creative cost control and revenue generation solutions to maximise profit in the division and the hotel.
  • Works closely with reservations, revenue and sales to maximise rate, occupancy and total revenue Prepares and presents the annual budget for the division.
  • Maintains close relationships with retail tenants and concessions to ensure revenue and expense targets are met.
  • Proposes suggestions that will improve revenue, reduce cost and increase guest satisfaction.
  • To monitor and review the daily revenue report, labor reports and monthly profit and loss statement.
  • Takes charge to, analyse results and take action where necessary.
  • To review all purchase requests to ensure the adherence to company purchasing procedures


IV. Standard Duties:

  • Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
  • To provide a friendly and professional service that always exceeds guests’ expectations.
  • Read and comply with the hotel's employee handbook.
  • To undertake other duties and responsibilities which, while outside the normal routine, are within the overall scope of the position.
  • To report for duty punctually, well groomed, wearing professional attire.
  • To maintain a high standard of personal appearance, hygiene and adhere to the hotel and departments personal appearance standards.
  • To comply with local legislation as required.
  • To maintain good working relationships with your colleagues and all other departments by following The Golden Rule.
  • To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.


Key Requirements:

  • Proven leadership skills in a hotel/resort environment
  • Highest level of integrity and transparency
  • Strong interpersonal and relationship-building skills to negotiate for resources and influence stakeholders, to gain commitment to plans, ideas, initiatives, etc.
  • Excellent written and verbal communication skills
  • Require knowledge of and the ability to operate computer equipment and Microsoft Office and Opera
  • Ability to read, write and speak English fluently.
  • Should possess a strategic, analytical mindset and have solid business acumen.


Staff at Four Seasons Astir Palace Hotel Athens offer unrivalled service to an interesting and diverse clientele of local and international guests, including many repeaters. The Hotel features 303 keys, seven eclectic food and beverage outlets, plus luxury amenities including private pools, three private beaches, water sports, a tennis academy, and a Hippocrates-inspired spa.

Working at Four Seasons Astir Palace Hotel Athens means joining a forward-thinking and fun-loving team who work together to exceed guest expectations.

When employed in Four Seasons Astir Palace, you will enjoy our Employee benefits, which include:

  • Employee Meals;
  • Uniform & Laundry;
  • Bus Transportation to/from Elliniko;
  • Monthly Employee Recognition Program;
  • Opportunities for Global Travel through Task Forces and Transfers;
  • Employee Travel Program (after completing six months with the company, you are eligible for complimentary nights in Four Seasons properties worldwide).


If you meet our requirements, please do not hesitate to submit your application and your CV to this position. We look forward to hearing from you!

Fermé

Director of Rooms

Athens, Grèce

Temps plein, Indéfini

Date de début du contrat:

Date d'entrée en fonction (au plus tard):

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