Overnight Residential Security Concierge - Part Time
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Overnight Residential Security Concierge - Part Time

Four Seasons

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Overnight Residential Security Concierge - Part Time

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Overnight Residential Concierge Security 

Part Time

TASKS 

  • Handles all resident interactions with the highest level of hospitality and professionalism – accommodating special requests whenever possible; resolves resident complaints; assists residents in all inquiries in connection with residence/hotel/resort services, hours of operations, key residence/hotel personnel, in-house events, directions, etc. Responds to all resident requests in an accurate and timely manner making recommendations based on local knowledge and residence practices.  

  • Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner; stores and retrieves resident packages, groceries, luggage, dry cleaning and flowers. Coordinates with Valet parking staff the retrieval of resident’s vehicles. 

  • Manages and provides access to the building(s) and units with all vendor/contractor/homeowners’ service providers and visitors, after previous authorisation received, assists with vendor/contractor scheduling, verifies identity and provides appropriate residence access for vendor/contractors and homeowners’ service providers.  Controls entry doors and elevator/lift access. 

  • Ensures that collateral and information for vendors, restaurants, museums, attractions, maps, and other local attractions are updated and current.  Is knowledgeable about what activities are available in the local vicinity (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close relationships with vendors in these areas in order to provide information, transportation, ticketing, and reservations for residents. 

  • Updates homeowner profiles with any relevant information 

  • Utilizes a variety of software programs to accurately input special arrangements (i.e. Engineering and Housekeeping requests) the resident has made and ensures accurate billing 

  • Monitors the fire alarm panel; responds to any emergency situation, such as providing access to emergency personnel - fire department, ambulance, etc. 

  • Coordinates the booking of the elevators/lifts for move-in or move-out after the 1st occupancy period is over 

  • Complies with all Four Seasons’ guidelines, policies and procedures 

  • Works harmoniously and professionally with co-workers and supervisors 



ADDITIONAL RESPONSIBILITIES 

  • Assists Resident Service Attendants with responsibilities and duties in their absence or due to heavy volume periods 

  • Works closely with hotel/resort to ensure smooth handling of resident’s deliveries, reservations and special requests 

  • Ensures that the Residential Lobby is in optimal condition of cleanliness and tidiness at all times 

  • Perform other tasks or projects as assigned by the Residences Manager or Director of Residences 



SKILLS AND COMPETENCIES 

  • At least two years of post-secondary education is preferred 

  • One to three years of concierge experience in a luxury environment is preferred 

  • Previous Four Seasons concierge experience is preferred 

  • Excellent communication skills  

  • Fluent in English, written and verbal; an additional language an asset 

  • Ability to use variety of software 



About Four Seasons Hotel & Private Residences Minneapolis  

Four Seasons Hotel and Private Residences Minneapolis is an unrivaled expression of luxury. The new 37 story building will be situated at the convergence of business and leisure in Minneapolis, at the top of Nicollet Mall, the city’s pedestrian thoroughfare. A few short blocks from the Mississippi River, the mixed-use complex will also serve as RBC Wealth Management’s US headquarters.  Key features will include Gavin Kaysen, local Celebrity Chef in partnership with Four Seasons, 19,400 sq. ft. of meeting space, downtown’s only Luxury Spa and a 5000 sq. ft. Pool Deck.  

Service Culture  
Currently operating 122 hotels and resorts, and 46 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride and satisfaction in what we do.  

What you can Expect 

We offer the following complimentary, market-leading benefits: 

  • Comprehensive health and vision insurance* 

  • Discovery nights at Four Seasons Properties around the globe 

  • Holiday and vacation pay 

  • Daily meals inspired by award-winning chefs 

  • Uniforms and uniform care 

  • Sick pay, disability coverage and life insurance 



We also care for our team members through competitive compensation packages, opportunities for career development and advancement, and the following rewards in support of their work-life balance: 

  • Local gym membership discounts 

  • Parking discounts 

  • Staff lounge and cafeteria space with city view 

  • Up to eight weeks of parental leave pay 

  • Fur baby insurance 

  • 401(k) retirement plan 

  • Discounted accommodations at Four Seasons properties worldwide 

  • *Dental coverage available at a discounted rate



At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated. Whether you work with us, stay with us, live with us or discover with us, our purpose is to create impressions that will stay with you for a lifetime. This comes from our belief that life is richer when we truly connect to the people and the world around us. 

Thank you for your interest in working at Four Seasons Hotel Minneapolis. We look forward to receiving your application. 

Learn more about what it is like to work at Four Seasons, visit us:  

http://jobs.fourseasons.com/  

https://www.linkedin.com/company/four-seasons-hotels-and-resorts  

https://www.facebook.com/FourSeasonsJobs  

VISA REQUIREMENTS    

Authorization to work in the United States is required, unless the candidate is currently in a managerial role with another Four Seasons location. Current Four Seasons managers may qualify for an L-1 visa sponsorship.     

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
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Overnight Residential Security Concierge - Part Time

Minneapolis, MN, États-Unis

Temps partiel,Temps plein, Indéfini

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Date d'entrée en fonction (au plus tard):

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