Reservations Supervisor (Maternity cover 6M)
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Reservations Supervisor (Maternity cover 6M)

Hilton Barcelona



Reservations Supervisor (Maternity cover 6M)

À propos du poste

Are you passionate about Hospitality world? Do you have a minimum of 2-3 years of experience in a Reservations department? At Hilton Barcelona, we are looking for a Reservations Supervisor because of maternity leave.

About us:
Opened as the chain´s flagship hotel in Barcelona, Hilton Barcelona has become a newly-design hotel for a full experience in Barcelona. Explore the city at your leisure from this conveniently located hotel, just 10 minutes from the city centre and a fantastic base to discover all the main attractions. 289 contemporary and fresh Rooms and Suites, with a unique decoration, inspired by famous Catalan architect Antoni Gaudi and outfitted with the finest amenities. Enhance your stay and upgrade to an Executive room or Suite, with preferential access to the Executive Lounge, a wide assortment of services and experiences. Unwind at The Vibe Bar, a unique meeting point for after work where new trends and elegance mixes to become a different and innovative spot. Mosaic Restaurant stands up for its first quality cuisine based in proximity products (Local fresh market products), and by keeping the authentic and traditional Mediterranean recipes.

Hilton Barcelona is also an ideal venue for a meeting or social gathering. With 1,800 sqm. and 7 flexible rooms, this hotel can accommodate events of all types. Maximum capacity up to 580 delegates, High Speed Internet Access (HSIA) available and on site AV Company to cover immediate business needs.

- Systems management: Room type overbookings and stay through controls, room blocks review & SRP/SRP block restrictions.
- Reservations management: Review Quality Control report, keep OnQ PM updated with correspondence & traces. Review all arrivals have guarantee and track discrepancies.
- Coordination of the workload within the reservations department.
- Email and Guest Correspondence: Follow up on guest requests, payments, complaints and VIP reservations.
- Backup: Ensure all reservations have the relevant backup (VIP, billing, corporate, OTAs).
- Wholesaler: Manage the availability and communication with wholesalers.
- Report: Support Director of Revenue Management with weekly and monthly reporting.
- Mandatory skill: Good understanding of OnQ R&I and OnQ PM; Excel; Understanding of Hilton standards and products.
- Desired Skills: Time keeping, Consistency, Attention to Detail, Customer Focus, Team Work and Collaboration.
  • 30 vacation days Internal and external development and training opportunities. Staff discounts for overnight stays and gastronomic services worldwide Monday to Sunday.
  • Département: Réservations

À propos de vous

Previous experience in a similar role
Flexible attitude
University degree (Business or Hospitality Management is preferred) or equivalent or experience

Previous experience within Hotel Industry
Experience of managing and using Hilton systems
  • Langues requises: Anglais et Espagnol.


Enjoy the convenient location in the heart of Barcelona’s financial district at the Hilton Barcelona hotel. Travel to the hotel by car from Barcelona International Airport in just 15 minutes and from Sants Train Station in five. Walk for just five minutes to reach the Maria Cristina underground station or take a bus from in front of the hotel. Both options provide easy access to explore the many attractions of Barcelona and the city center.

Settle in to a contemporary guest room with city views and amenities for work and relaxation including WiFi, a work desk and 32-inch plasma TV. Choose the Executive Room with a separate working area and exclusive access to the Executive Lounge with complimentary continental breakfast and refreshments, or select a fantastic suite for your comfortable accommodations.

Stay connected with WiFi access in all public areas or visit the business center for an array of supportive and useful professional services including printing, faxing, photocopying and express mail. Host events and meetings in Barcelona, taking advantage of the 17 meeting rooms, professional expertise of the events team, and A/V equipment available for hire.

Wind down after a busy day with a workout in the 24-hour fully equipped fitness center, or gather with friends and colleagues for a cocktail and tapas at The Vibe Bar and Terrace. Savour Mediterranean cuisine paired with the perfect glass of wine in Mosaic Restaurant. In the summer months enjoy the sunshine on one of two

Voir le profil

Reservations Supervisor (Maternity cover 6M)

Barcelona, Espagne

Temps plein, 6 mois

Date de début du contrat:Dès que possible

Date d'entrée en fonction (au plus tard):