Waiters and Waitresses are responsible for welcoming and serving guests in a section of a restaurant, bar or event.
Are you passionate about creating memorable experiences for hotel guests?
Are you a supportive and inclusive team member?
Do you thrive in a fast-paced environment?
If so, this role is made for you!
As a Waiter or Waitress, you may be assigned to work across any of our hotel F&B venues. You will:
Exceptional Guest Experiences
Welcome guests to build rapport and create a great first impression
Know your menus and daily specials in detail, so you can advise guests on dishes, ingredients, portion sizes and beverage options when you take their orders
Treat food allergies and dietary requirements with absolute seriousness
Communicate effectively with the culinary team and the bar team so that all orders are correct, well-presented and delivered on time.
Serve food, alcoholic and non-alcoholic beverages efficiently, following service sequences and restaurant standards
Check that guests’ experiences meet their expectations, and take action to improve service and resolve complaints quickly, with support from your Supervisor when needed
Great Working Environment
Work effectively with the F&B team to make sure operations run smoothly, contributing to a supportive, inclusive and motivational working environment for all Team Members.
Make sure that you strictly comply with all regulations and standards, including health, safety and hygiene.
Set up your section for service, and make sure that equipment, guest areas and work areas are kept clean and tidy throughout the shift.
Make sure that you record all transactions in the POS system accurately at the time of order, that billing is accurate and that cash handling complies with hotel guidelines.
Assist in restocking inventory and equipment.
Give feedback and suggestions to the F&B management team to improve guest and team member experiences.
WHO ARE WE LOOKING FOR?
We’re looking for someone with passion for food and beverage. Full training is provided so previous experience isn’t essential, basic awareness of POS and F&B systems would be advantageous.
To be successful in this position you will have:
Guest focus, maintaining high standards of authentic service to create memorable guest experiences every time.
Excellent communication skills to create connections with diverse customers and share information clearly
Great teamwork and a positive attitude
Ability to work effectively in a fast-paced environment while remaining calm and focused under pressure.
Fluent in written and speaking English
WHAT DO WE OFFER?
A competitive salary and benefits package
Meals on duty, service charge and stylish uniforms
Access to personal development programs and hundreds of courses through Hilton University
Worldwide career opportunities
Industry-leading Team Member travel rates through Go Hilton
Wellbeing initiatives to help you thrive and be your best self
A workplace to be proud of
Opportunities to be recognized for being awesome and doing a great job
USEFUL TO KNOW: This position is full-time and will require working weekend and/or evening shifts.
Position requirements also include being able to walk and stand for hours and the ability to lift and carry moderate weights.
Breakfast + Lunch + Dinner available at the hotel, GO HILTON travelling program eligibility during the internship, University of Hilton access for your development. Great team of Hilton Prague hotel with almost 800 rooms to your CV
Czech language advantage and English required
We do require VISA or working permit for Czech Republic
Motivation and passion is the key for us all working in hospitality, therefore we want you as well to shine with energy
We do provide in our relations to customers, guests and team members the highest service we can and we are prepared to support you in this as well
Willingness to be future leader and act as a team player
Langue requise: Anglais.
Award-winning hotel in the heart of Prague
We are Hilton Prague hotels - Cluster properties 5 minutes walking distance of each other. An ideal location, between the historic Old Town and the business district, combines with great service at Hilton Prague & Hilton Prague Old Town. All of Prague’s major attractions and shopping centers are within easy reach and the airport is just a 25 minute drive away. From delicious cuisine and stylish guest rooms, to our health club and meeting facilities, you’ll find an impressive list of amenities here at the hotel. But just don’t take our word for it – plan your stay and see why we’ve been awarded ‘Best Hotel in the Czech Republic’ for six consecutive years now.