Customer Sales Agents (Receptionists)
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Customer Sales Agents (Receptionists)

Hilton

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Customer Sales Agents (Receptionists)

À propos du poste



Hilton Malta is recruiting for Customer Sales Agents (Receptionists) on a Full-Time basis, within our Front Office Department and Executive Lounge Areas

 The successful candidates should be energetic individuals who enjoy working with people, possess excellent communication and customer care skills and fluent in the use of Computer systems.

 The position will assist in the following:

 ·         Welcoming guests to the hotel and ensuring an enjoyable and hassle free stay.

·         Maximising revenue through Rooms and Food & Beverage up selling whilst managing other related targets set by the department.

·         Handling guest comments and queries and exceeding their expectations.

·         General Front Office duties.

 

The candidates should have a smart appearance, a minimum of one-year experience in the hotel industry preferably within a five star environment in a similar role, and an excellent command of the English language.  The selected candidates need to be willing to work both day and night shifts as would be necessary.

 An ITS qualification (or equivalent) and knowledge of the Opera system would be favourably considered.  Knowledge of Maltese or any other language will be considered an asset, however, preference will be given to applicants who are able to hold a conversation in Chinese, Japanese or Korean.  

Having been awarded the FHRD ‘HR Quality Mark’ and the ‘Great Place to work’ Certification, join the team you can trust to develop your career. Take a look at our beautiful property, by clicking on the following link:  Hilton Malta Virtual Tour .

What are we looking for?

Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous experience in a customer-focused industry
  • Completed high school certificate or equivalent
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency


It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in cash handling


What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

 

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Customer Sales Agents (Receptionists)

Luqa, Malte

Temps plein, Indéfini

Date de début du contrat:

Date d'entrée en fonction (au plus tard):

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