Duty Manager
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Expiré

Duty Manager

À propos du poste

Duty Manager
Under the guidance of the Front Office Manager assess, evaluate and ensure that long-term and short-term of the department are met.  Support and assist Front Office and all Departments in the hotel to ensure a smooth, prompt and effective service to all guests. 
Direct and manage Front Office in absence of the Front Office Manager, respectively Assistant Front Office Manager.
Key Responsibilities:
  • Ensures the smooth running of the operations on a day to day basis and in a pro active manner.
  • Ensures that as per Kempinski Health & Safety Policy the Fire Exits are free of obstacles.
  • Support and assist all Front Office sections.
  • Ensures that all guests receives prompt, cordial attention and personal recognition and resolves related problems.
  • Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them.
  • Check all correspondence of the day’s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.
  • Control room availability for walk-ins and establishe accountability for guests departure dates and times.
  • Follow up with Housekeeping any unresolved room discrepancies.
  • Maintain reservation procedures, same day arrivals.
  • Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.
  • Check all billing instructions and guest credit for accuracy.  Follow up and resolve related issues.
  • Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.
  • Ensures that all departmental information is kept accurately and up to date.
  • Promotes in house sales and facilities to maximize hotel revenues.
  • Understand and carries out duties in line with Hotel Emergency Procedures.
  • Inspects Front and Back of house for cleanliness, Health & Safety and reports any faults to concerned departments.
  • Inspects guestrooms on a daily basis.
  • Co-ordinates/Assists security personnel in all related matters.
  • Responds promptly to any operational requests from Front Office and other hotel departments.
  • Attends to referred and unsolved problematic situations.
  • Co-ordinates and assists with accommodation and transportation of guests in overbooked situations.
  • Completes VIP, delegations and group leaders welcome and farewell as appropriate.
  • Conduct efficient hand-over with coming Manager.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

À propos de vous

  • Langue requise: Anglais.

L'entreprise

A luxurious alpine retreat in the heart of the desert, Kempinski Hotel Mall of the Emirates is a landmark Dubai hotel and one of Kempinski’s most unique city properties. It combines exciting shopping, entertainment and dining options with lavish accommodation, including 15 spacious but cozy ski chalets overlooking Ski Dubai.

Ranked regularly as one of the most visited cities in the world with over 15 million visitors, Dubai is a cultural melting pot of tourists, locals and expats. Be at the heart of this bustling and innovative city as you join the Kempinski Hotel Mall of the Emirates team. Connected to the award-winning Mall of the Emirates, and offering a unique marriage of desert local and view of snow-filled slopes, the hotel is a destination celebrating the true essence of Emirati and European luxury hospitality.

Benefit from over 13 years of experience and working in one of the most iconic hotels in Dubai. With a dynamic team consisting of 350 employees from over 48 different countries, be part of a culture incepted for career development and growth. Venture around the world taking advantage of the exclusive employee rates at Kempinski Hotels & Resorts.

Craft your career, your way at Kempinski Hotel Mall of the Emirates.

Voir le profil
Expiré

Duty Manager

Dubai, Émirats Arabes Unis

Temps plein, Indéfini

Date de début du contrat:

Date d'entrée en fonction (au plus tard):

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