Front Office Agent
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Front Office Agent

À propos du poste

 

Kempinski Hotel and Residences Palm Jumeirah is located on the Palm, one of Dubai's most sought-after areas, a stay here means being immersed in luxury. It offers 244 luxurious suites, villas and penthouses, situated on five sprawling acres of territory. It combines four Food and Beverage outlets and private beach.


Front Office Agent 
As a Front Office Agent you will be responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and Leading Quality Assurance (LQA) standards and display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel.

 

Key Responsibilities: 

  • Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards. 
  • Upon check in, register guest and assign rooms.  Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards.  Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.  
  • Upon departure of guests, process the guest check out procedures. Inquire for last minute charges.  Receive payment from guests. Settle the guest account and give copy of the invoice. 
  • Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures.  At the end of shift, balance their cash float. 
  • Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle.  It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaint. 
  • Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests. 
  • Keep yourself informed of product and service knowledge as well as the hotel daily and meeting activities.  
  • Possess a working knowledge of the room reservation procedures.  
  • Maintain the neatness working area.
  • Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

À propos de vous

  • Langue requise: Anglais.

L'entreprise

Situated on the world’s largest man-made island, Palm Jumeirah -- an iconic landmark and one of the most prestigious address in Dubai, Kempinski Hotel & Residences Palm Jumeirah is a luxury all-suite family resort that combines stylish, opulent living with unparalleled personal service, providing our guests with unforgettable experiences inspired by our proud European heritage.

Comprising of 244 luxurious suites, penthouses and villas, three restaurants and bars, a 1,200 sqm temperature-controlled outdoor pool with whirlpool loungers, a dedicated shaded pool for children, a supervised kids club, a 24-hour fitness centre, 500 metres of private beach and 5-acre lush gardens, the resort enjoys year-round sunshine and abundance of open-air spaces -- simply the perfect island sanctuary for you and your loved ones.

Guests can also enjoy a range of water sports, such as scuba diving, snorkelling, sailing, surfing yacht and fishing trips in the Arabian Gulf as well as children’s activities.

Last, but not least, the hotel also avails of first-class business and conferencing facilities, making it attractive not only to leisure travellers, but corporates and business travellers alike.

Voir le profil
Expiré

Front Office Agent

Dubai, Émirats Arabes Unis

Temps plein, Indéfini

Date de début du contrat:Dès que possible

Date d'entrée en fonction (au plus tard):

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