Westin Experience ExpertJob Number
Rooms & Guest Services OperationsLocation
The Westin Peachtree Plaza Atlanta, 210 Peachtree St. NW, Atlanta, Georgia, United States VIEW ON MAP Schedule
Provide personalized and detailed guest service assistance to VIP guests throughout their stay offering smooth registration and departure procedures. Review and log guest preferences/traces in computer systems. Respond to requests for visitor information, special arrangements, activities or services by making arrangements or identifying appropriate providers. Respond to special requests from VIP guests with unique needs and follow up to promote satisfaction. Gather, summarize and provide information about the property and the surrounding area amenities, including special events and activities. Contact appropriate individuals or departments as necessary to resolve calls, requests or problems. Understand and assist with reservation services. Post charges (e.g., telephone calls, tickets, valet parking, etc.) to guest accounts. Collect payment for services rendered. Inspect VIP guest’s rooms and deliver gifts and requested items prior to guest arrival. Review and update logs and document in appropriate computer systems.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; verify uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.