Front Office Supervisor (m/w)

Named one of luxury's 25 Most Innovative Brands by Robb Report, Nobu Hospitality is ranked among an elite selection of global luxury brands. The natural growth of Nobu hospitality, built on service, image, and reputation, offers the complete spectrum of hotel, restaurant and residence management for unique projects around the world. Founded by Nobu Matsuhisa, Robert De Niro and Meir Teper, with operations spanning five continents, the Nobu brand thrives in the world's capitals as the ultimate destination lifestyle experience.

Job Summary:

Oversee the functions of the Front Office and Front Office staff while providing a personal and courteous check in and check out for the guest. Must be aware of the scheduled functions of the hotel, all emergency procedures and policies to assist the guests in all situations.

Essential Functions:

-Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
-Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
-Maintain positive guest relations at all times.
-Resolve guest complaints, ensuring guest satisfaction.
-Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
-Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations.
-Manage work schedules and adjust to business needs.
-Assign work duties to staff.
-Conduct pre-shift meeting with staff and review all information pertinent to the day's business.
-Constantly monitor staff performance in all phases of service and job functions; rectify any deficiencies with respective personnel to include Front Desk staff, Bell/Door staff.
-Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
-Ensure security of guest room access.
-Ensure that all VIPs are pre-registered according to standards. Monitor VIP arrivals; greet and escort them to their room.
-Work closely with Housekeeping management to ensure accurate status of each room, readiness of rooms for check-in and to report guest concerns.
-Ensure all closing duties for staff are completed before staff sign out.
-Complete shift handover

Conditions:
-Competitive salary
-Permanent contract
-Availability to work on different shifts

Advanced Studies in Hospitality
2+ years Management experience
Knowledge in Opera highly desirable
Spanish & English fluent. Other languages valuable.