Guest Service Agent Hotel 5*

Named one of luxury's 25 Most Innovative Brands by Robb Report, Nobu Hospitality is ranked among an elite selection of global luxury brands. The natural growth of Nobu hospitality, built on service, image, and reputation, offers the complete spectrum of hotel, restaurant and residence management for unique projects around the world. Founded by Nobu Matsuhisa, Robert De Niro and Meir Teper, with operations spanning five continents, the Nobu brand thrives in the world's capitals as the ultimate destination lifestyle experience.

Essential Functions:

· Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
· Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
· Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
· Coordinate guest requests, reservations and miscellaneous tasks as required.
· Assist guests with transportation needs.
· Monitor Nobu APP requests, action and respond promptly.
· Coordinate with external service providers, all internal concierge requests.
· Answer department telephone within 3 rings using correct greeting and telephone etiquette.
· Resolve guest complaints, ensuring guest satisfaction.
· Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
· Review daily business activities.
· Read the Concierge log daily and record all pertinent information in the log book.
· Prepare guestroom for arrival.
· Service guests and provide a follow-up courtesy call.
· Send confirmation notes/cards to guests for each request handled.


Conditions:

-Permanent contract
-Availability to work on different shifts