Floor Housekeeper
Floor Housekeeper

Oetker Collection

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Floor Housekeeper

À propos du poste



INFORMATION


Oetker Collection  hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

The collection includes L’Apogée Courchevel, Le Bristol Paris, Brenners Park-Hotel & Spa in Baden-Baden, Hôtel du Cap-Eden-Roc in Antibes, Château Saint-Martin & Spa in Vence, The Lanesborough in London, Eden Rock-St Barths, Jumby Bay Island in Antigua, Palácio Tangará in São Paulo, The Woodward in Geneva, Hotel La Palma in Capri (opening Spring 2022) and more than 150 private villas around the globe.

The Lanesborough is one of our Oetker Collection Masterpiece.

The Lanesborough – classically British service in a remarkably vibrant and elegant London residence.

By joining our teams, you are committed to respecting the values that make The Lanesborough and Oetker Collection famous.

The Lanesborough invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Collection Hotels.

The team of The Lanesborough are waiting for you to have an exceptional experience!

JOB DESCRIPTION


Contract

01. Permanent

Start


Place

London, United Kingdom

MISSIONS

Floor Housekeeper

We are looking for an experienced and passionate Floor Housekeeper to join a fantastic team at the Lanesborough.

As a Floor Housekeeper you will provide an exceptional guest service experience dealing with requests and queries in a professional and efficient manner. This role plays a key part in creating memorable experiences and must communicate guests' preferences and relevant information with every department for the guests' stay to be seamless. The Housekeeping department is key to ensuring the guests feel secure and safe in the knowledge that their guest room is treated with care and confidentiality, thereby creating the comfort of their home environment at The Lanesborough.

Duties and responsibilities include:

Liaise with Maintenance Department to ensure that all assigned areas are fully maintained and in perfect working order, checking all equipment and reporting any faults.
Liaise with Reception daily, to ensure that all requirements are carried out in relation to the Housekeeping Department; report daily any out-of-order rooms to Reception.
To carry out any other Housekeeping supervisory duties that may be assigned by the Executive Housekeeper or the Assistant Housekeeper.
Assign rooms and delegate jobs to room attendants on a daily basis.
To supervise all standards of cleaning and servicing by the room attendant and house porters, to ensure that the standards are maintained.
Ensure the flow of communication between Room Attendant, House porter, Supervisors and Butlers.
Any incidents occurring with guests and/or property should be reported to either the Executive Housekeeper, Duty Manager or Security.
Report any health and safety hazards that may occur in guest and staff areas to the Executive Housekeeper or Security.

BENEFITS

In return we offer fantastic industry leading rewards and benefits (Conditions apply):

Dental and Optical Benefits
Season Ticket Loan
Private Medical Insurance
Meals on Duty
Enhanced Pension Scheme
Tailored Uniforms
Cycle Scheme (Loan to Purchase)
Dry Cleaning (Non Uniformed Ambassadors)
Training & Development Plans
Social Committee Activities
Training Fund Assistance
Awards & Recognition Programs

PROFILE

The ideal candidate would be able to demonstrate the following attributes:

·Previous experience within Front Office in a 4* or 5* establishment is essential and experience in the luxury London market would be preferred.

Experience in supervising a team
Excellent command of the English language and a second language would be preferred
Immaculate grooming standards
Show drive for Excellent Customer Service leading by example
Ability to work on own initiative is essential
Knowledge of Opera system would be preferred

If you wish to invest in Oetker Collection, we encourage you to take this opportunity and we would be very happy to have you as member of our team.

Floor Housekeeper

Paris, France

Temps plein, Indéfini

Date de début du contrat:Dès que possible

Date d'entrée en fonction (au plus tard):

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