Responsible for answering all incoming calls originating from outside or within the hotel in a friendly and caring manner accordingly to the Paramount Hotel standards.
- Very comprehensive knowledge of the Hotel, including all departments, services, outlets and Dubai
- Knows all the operation hours of all outlets and facilities as well as the extension number of all department outlets, executives and facilities
- Always have a smile, with a helpful and friendly attitude towards colleagues and guests alike
- To ensure a very polite, accurate and efficient telephone service to all callers
- To handle all internal and external calls into and out of the hotel in a courteous and efficient manner
- To ensure full awareness of all activities within the hotel in order to provide accurate information to all internal and external guests
- To ensure that all wake-up calls are in order and completely punctually as per the Paramount Hotel standards
- To ensure that all VIP’s in-house are listed on the VIP board and the board with all major information is updated on daily basis or whenever necessary during the day
- To maintain updated internal and employee telephone directory
- Maintains a logbook on each shift for any information on guest comments
- To be aware of all fire prevention and safety regulations and procedures at all times
- To report all emergency calls immediately to the management
- Post-secondary diploma or equivalent.
- At least 1-2 years’ experience in a Switchboard or Communication Centre position.
Langues requises: Arabe et Anglais. Français est un plus
For over 100 years we’ve been setting the gold standard for storytelling and movie-making.
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Two spectacular hotels that instill the indulgent charm of Tinseltown wrapped up in the luxury of 5-star hospitality. Your grand entrance awaits.