Social Media Moderator - German Spoken H/F

Description du posteMétier

Fonctions support - Ventes & Marketing - Centre d'appel

Contrat

CDD

Temps de travail

Temps complet

Intitulé du poste

Social Media Moderator - German Spoken H/F

Description de la mission

Are you passionate about social media? Do you have customer service skills? Are you German or do you speak fluent German? If you’re familiar with viral social media platforms + if traveling is your passion + if you want to challenge yourself = then look no further! Come and join the Social Room team of the Pierre & Vacances - Center Parcs Group, a young and international team!

We are obsessed with customer service and with delivering a great & unique customer experience. Before, during or after stay, customer service through social media (we are convinced!) is a key element of the customer satisfaction, journey and experience!

Your direct Manager will be the Social Room Manager.

You will be the frontline expert engaging and responding to guests in real-time on our brands’ core social media (Facebook, Instagram, Twitter) and ratings & reviews platforms.

1. Moderation and engagement on social media

• Monitor and respond to inbound comments and conversations in German, for example direct messages on Facebook & Twitter, hashtag conversations relevant to our brands, Instagram direct messages, comments & tags.
• You will interact to create customer care engagement, encourage loyalty and foster positive conversation.
• Manage guest questions, concerns, complaints and issues.
• Crisis Management: collaborate with appropriate internal teams for immediate guidance, action and resolution
• Maximize revenue by identifying sales opportunities when applicable.
• Identify and provide insight for trends, product questions, opportunities, and escalation issues to appropriate teams
• May assist in the development and implementation of new processes, procedures and systems to improve customer service by providing necessary reports and information to management.

2. Online reviews

Localisation du posteLocalisation du poste

EUROPE, FRANCE, 75 - Paris, Paris

Critères candidatNiveau d'études requis

Baccalauréat

Niveau d'expérience requis

0 à 3 ans

Outils Informatiques

Khoros / Review Pro / FB - IG TW (not mandatory)

Compétences

A love for customer service. Excellent written and communication skills (i.e. proficient in grammar, syntax) in German. Knowledge of Facebook, Twitter, Instagram and other social media platforms.

Friendly environment at work: a positive and enthusiastic attitude is required!

Position to be filled as soon as possible.

Possibility to have a fixed-term contract or a permanent contract.

Langues

• Allemand (Expert - Langue maternelle)
• Anglais (Basique)
• Français (Basique)